Getting Authorised

Once your accumulated expenditure has reached a certain level, HMRC UK Laws and Regulations obligate Mukuru Ltd to obtain a certified copy of your passport (photo page), as well as proof of your address.

Due to UK License restrictions we are obliged to obtain a certified copy of our customer's passport photo page or UK driver's licence as well as proof of address in the form of a utility bill. These documents are only required once, from which point on you will become an authorised customer. Unfortunately faxed copies of such documents are unacceptable by UK law - so please use the following methods to get your account up to date:

If you want to use your credit/debit card on Mukuru you need to send in a proof of card ownership picture. This proves to us that not only do you have the card info, but also you are in physical possession of the card itself. It is important that when you scan/photograph this card, you cover the starting twelve digits with a piece of paper – this is for security reasons as you should never email or post your full card information anywhere.

Scan

Scan your certified proof of ID (photo page of passport or UK driver's licence) and proof of address (utility bill or bank statement) and proof of card (if need be) email the images to passport@mukuru.com.

Photo

Take a digital picture of your certified proof of ID and proof of address and email them to passports@mukuru.com (please note if you are sending the email from a Yahoo! Address, you should email mukurupassport@yahoo.co.uk).

Post

If you wish to post any hard copies, you can do so to the following address:
Mukuru Compliance
PO Box 85
Norwich
NR16 2WN
United Kingdom

The proof of ID MUST be CERTIFIED - this can be done by a commissioner of oaths at your local post office, bank, or by a doctor or lawyer. The proof of ID must have a signature AND a stamp to show that it has been certified.

Please quote your full name and your customer ID on your chosen correspondence. Once we have received your documents it will then take no more than 24 hours before you are authorised. Any problems with your documents will result in delays but we will try contact you if there are any issues.

WE MUST BE ABLE TO SEE YOUR PICTURE CLEARLY, AS WELL AS ALL OF THE DIGITS ON THE FOOT OF YOUR PASSPORT PAGE.