Mukuru - What is Mukuru.com

Firstly...WHO is Mukuru.com?

Mukuru.com is run by a team of Zimbabweans that moved to this ridiculously cold place about 4 years ago but still keep strong ties with the goings on back home. The idea to use SMS or email as a means to deliver value back to Zim came to us by chance as we had done some work in the IT and mobile industry in the UK - also, every year we went home we felt that more and more of us were getting to grips with email and mobile phones - and that if only we could think of a cool way for relatives to load value into an SMS then we would have a great solution for letting relatives abroad help their friends back home. Our solid relationships with suppliers on the ground in Zim ensured that customers would be looked after from begining to end of their experience. Which leads us onto...

What is Mukuru.com?

Mukuru.com is a website fundamentally intended to enable YOU to help your friends and relatives in Zimbabwe. The concept is very simple, you pay Mukuru.com for products and services that we ensure get delivered to the Zimbabwean recipient through our network of local agents.

Mukuru Vouchers – the power of SMS
Mukuru.com has been founded on a voucher system. These Mukuru Vouchers are 10 digit codes that are redeemable for the product or service you paid for. When your payment for an order has cleared we SMS this code to the recipient in Zimbabwe and email a copy of the order details and voucher to both YOU the buyer and to the recipient.

Fast and Effective
This means that in a matter of minutes you can complete a purchase on Mukuru.com and trigger a Mukuru Voucher via SMS and email to your friend in Zimbabwe. They can then follow the pertinent product instructions and redeem the voucher immediately.

Is there any hold up?
Yes, Mukuru.com will not generate the Vouchers for your order until your payment has been confirmed. So whether you are paying by credit card, paypal, wire transfer or cash, we will only send out the vouchers once your payment has cleared.

How secure is this process?
Very! Not only are Mukuru Vouchers highly encrypted, but as the buy you have to specify the recipients identification details - this means that even if a tsotsi manages to get their hands on a Mukuru Voucher they still have to prove who they are when they try to redeem it. The website itself is protected by Thawte - encrypting your communications with us so that your information is private and secure. We have also added 3D-Secure to our Credit Card payment solutions to make it harder for stolen cards to be used on our site.

What Can I buy?
As you can see, we're just getting started, and you can browse through our categories to your left. We are very excited about Mukuru.com and hope to roll out more services throughout the year. If there's ever anything you really think we should be trying to offer on our storefront then please let us know on support@mukuru.com.

So, welcome aboard, we hope you enjoy your time with us - now get shopping!

Cheers,