Sales and Support Consultants x100

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Mukuru Financial Services currently has opportunities for Sales and Support Consultants to be based at their offices in Cape Town.

It is important that applicants have a knowledge of money transfer procedures, FICA and FAIS regulations and African currencies.

It is essential that applicants are able to understand and speak a Zimbabwean / Malawian or other relevant African language.

This is a permanent position based in the Cape Town office and reports directly into the Team Leader and Call Centre Manager.

 Duties and Responsibilities (include but is not limited to):

  • Assist clients with order creation and queries
  • Identify and escalate issues to the relevant department via internal channels
  • Answer calls and respond to Zendesk queries
  • Handle customer enquiries both telephonically and via Zendesk
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Process customer orders
  • Follow up customer calls where necessary
  • Ensure that all callbacks are attended to

Requirements:

  • Must be able to speak a Zimbabwean / Malawian / other relevant African language at a native level
  • At least 6 months experience as a Call Centre Sales and Support Consultant (Essential)
  • Grade 12
  • Degree/Diploma (desirable)
  • Mukuru call center training course
  • Knowledge of money transfer procedures
  • Knowledge of FICA regulations
  • Knowledge of African currencies
  • Knowledge of customer service principles
  • Knowledge of Mukuru products and platforms

Other skills:

  • Multitasking skills
  • Computer skills
  • Telephone skills
  • Verbal and written communication skills
  • Time management skills
  • Organizational & administrative skills
  • Conflict management skills
  • Attention to detail
  • Interpersonal skills
  • Adaptability
  • Resilience
  • Teamwork
  • Problem solving

 

To apply for this opportunity, please send your CV and qualifications to careers@mukuru.com with the subject heading:  Sales & Support Consultants by 21 June 2019.

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