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Controllers

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Mukuru Financial Services currently has opportunities for Controllers to be based at their offices in Cape Town.

It is important that applicants have a knowledge of money transfer procedures, FICA and FAIS regulations and African currencies.

It is essential that applicants are able to understand and speak a Zimbabwean / Malawian or other relevant African language.

This is a permanent position based in the Cape Town office and reports directly into the Team Leader and Call Centre Manager.

 Duties and Responsibilities (include but is not limited to):

  • Daily resolution of Mukuru Card Zendesk queries
  • Processing unallocated payments
  • Assisting clients, employers and various stakeholder groups via email and telephonically with various queries
  • Facilitate, solve work problems, and participate in the work of the team
  • Attend to various ad hoc Mukuru Card enquiries including statements, account confirmations and balance enquiries
  • Handling client complaints and suggestions
  • Debit Claim Support: Identifying claims, assisting with claim form completion, Claim form assessment and submission

 

Requirements:

  • Must be able to speak a Zimbabwean / Malawian / other relevant African language at a native level
  • At least 6 months experience as a Call Centre Sales and Support Consultant (Essential)
  • Grade 12 or equivalent
  • Degree/Diploma (desirable)
  • Mukuru call centre training course successfully completed
  • Knowledge of customer service principles
  • Knowledge of Mukuru products and platforms
  • Excellent knowledge of Mukuru Card services

Other skills:

  • Ability to work under pressure in a high paced environment
  • Ability to collaborate and share knowledge and information
  • Excellent communication skills, both verbally and in writing
  • Ability to work individually / in a team / both
  • Willingness to constantly learn new skills
  • Willingness to keep up with changing trends
  • Ability to identify and resolve problems
  • Ability to prioritize tasks to meet urgent deadlines
  • Service focused
  • Deadline focused
  • Honesty and Integrity

To apply for this opportunity, please send your CV and qualifications to careers@mukuru.com with the subject heading:  Controllers by 21 June 2019.

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