Area Sales Supervisor x10

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Mukuru Africa (Pty) Ltd will be conducting interviews for Area Sales Supervisors.  It is important that applicants have a knowledge of money transfer procedures, FICA and FAIS regulations and African currencies.  It is essential that applicants are able to understand and speak a Zimbabwean/Malawian/other relevant African language.   Please refer to our website for detailed job descriptions and requirements for the various roles at www.mukuru.com

The main purpose of the role is to oversee the duties of the roaming Sales Representatives as well as canvas and accurately sign up new customers in order to grow the Mukuru customer base.

The Area Sales Supervisor reports directly to the Regional Sales Supervisor.  The Sales Representatives and Information Officers report directly to this position. This position is responsible for ensuring that consultants have all the information and documents they need in order to promote Mukuru services and sign up new customers. They are also responsible for making contact with potential customers and signing them up for the Mukuru services on the Mukuru App. They are responsible for accurately capturing customer details as well capturing FICA required documentation and photos. The Area Sales Supervisor is not based at any specific location.

Internal Liaison takes place with the all Agent Support Consultants. External liaison takes place with customers.


Duties and Responsibilities(includes but is not limited to):

  • To oversee the actions of assigned Sales Representative team
  • Provide advice and guidance to all Consultants
  • Obtain and monitor sales stats provided from Head Office
  • Motivate all staff to work towards sales targets
  • Recruit and train all new Consultants for area when needed
  • Arrange and oversee promotions taking place in area
  • To develop awareness of the Mukuru brand and services
  • Hand out flyers and pamphlets with information regarding Mukuru services
  • Explain to potential customers what Mukuru does and how transfer work
  • Provide potential customers with the various locations where money can be sent
  • Uphold and professionally promote the Mukuru brand
  • To investigate potential new locations for info centers
  • To issue customers with new Mukuru cards
  • Provide assistance to customers who require Mukuru cards
  • Issue cards to customers by verifying their details and linking the card to their profile
  • Manage and forward any card related queries by liaising with relevant head office team
  • To sign up new customers on the Mukuru app
  • To ensure all required regulations are adhered to
  • To assist customers with queries
  • Check in with the Regional Sales Supervisor daily
  • Liaise with the Marketing Department as and when additional marketing material is needed (eg flyers/pamphlets )
  • Provide assistance to  Sales Reps with regards to queries or training needed


Minimum Requirements:

  • Grade 12 / or equivalent (Essential)
  • Understanding and speaking of a Zimbabwean/Malawian/other relevant language (Essential)
  • 1 – 2 years experience as Mukuru Independent Sales Representative (Essential)
  • Valid drivers license (Essential)
  • Knowledge of Mukuru products and services
  • Knowledge of FICA and CPA regulations


Additional Skills / Competencies:

  • Mobile telephone (and app) skills
  • Verbal communication skills
  • Selling skills
  • Interpersonal skills


Applicants are requested to send their CV`s to careers@mukuru.com with the title of the position in the subject line by no later than 21 June 2019.

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