If you were trying to increase your send limits to £4,000 per month on a CORE level, your limits may not have increased due to your identity document and selfie failing verification. Please re-submit a valid and clear image of your identity document and selfie to increase your limits. Check your emails and notifications for more information.
If you were trying to increase your send limits to £120,000 per calendar year on MAX level, your proof of income or proof of address may not have been sufficient. You will be directed to re-submit additional documents to support the request for higher limits.