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Terms & Conditions for the UK Rugby Campaign – Loyal Customers

  1. Introduction
    1. The Mukuru UK Rugby Campaign (“the Campaign”) is being run by Remitix Limited (Company Registration number 5270734) (“Mukuru”) from 18 May 2024 until 16 June 2024 (“the Campaign Period”) subject to these specific terms and conditions and the general terms and conditions for Campaigns and Campaigns which can be found at www.mukuru.com (“Campaign Ts & Cs”). 
    2. By participating in the Campaign, you confirm that you have read and agree to be legally bound by the Campaign Ts & Cs.
    3. If you have any questions about the Campaign Ts & Cs or the Campaign itself, please contact us by email at [email protected] (weekdays during office hours 08h00 – 17h00).
  2. Campaign Entry Requirements
    1. To qualify to participate in the Campaign, you must:
      1. reside or be present in the United Kingdom during the Competition Period and Event Date; 
      2. have sent any amount of money to South Africa from the United Kingdom with Mukuru during the competition period; 
      3. you must abide by all the Campaign Ts and Cs.
    2. Persons who fulfill the requirements of clause 2.1 above will be referred to as “Qualifying Participants” for the purposes of the Campaign.
    3. For the purposes of the Campaign, Mukuru will need to process your personal information.  For example, your personal information will be used to validate your entry, make the reward available to you if you are a Winners, announce the Winners on social media, and potentially share your personal information with 3rd parties in other countries.  Protecting your personal information is important to Mukuru and will be processed according to our Privacy Notice.  By entering the Campaign, you consent to us processing your personal information for the purposes of the Campaign. 
  3. The Prize
    1. All Qualifying Participants will be entered into a random draw to win 1x double tickets to the SA vs Wales rugby game at Twickenham Stadium, London on 22 June 2024 (“Event Date”). 
    2. The random draws will take place on 17 June 2023
    3. The Winners will be contacted via telephone, and may also be announced on social media channels, including but not limited to Facebook.
    4. If Mukuru is successful in contacting a Winner, a Winner will be emailed his/her Prize in the week leading up to the specific Event, using the email address that Mukuru has on file for the Winner. It remains the responsibility of the Winner to follow up with Mukuru if the tickets are not received.
    5. Should Mukuru be unable to contact a Winner after 3 (three) tries the Prize will be forfeited and the next Qualifying Participant will be contacted.
    6. Winners will be liable for their own transport, accommodation and any other expense related to the use of the Prize.
  4. General 
    1. Mukuru employees and agents will not be allowed to enter the Campaign. 
    2. Qualifying Participants must be 18 years or older.
    3. Qualifying Participants can only win once during the Campaign Period.
    4. Mukuru cannot guarantee that the Winners will be able to enter the stadium and disclaims all liability in this regard.
    5. The Prize cannot be exchanged for cash or another reward.
    6. If for any reason, the Campaign cannot run as planned because of any technical failures, unauthorised intervention, computer virus, mobile network failure, stock unavailability, tampering, fraud or any other causes beyond our control which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Campaign, we reserve the right to cancel, terminate, modify, suspend or cancel the Campaign and/or to disqualify any individual who (whether directly or indirectly) causes (or has caused) the problem. 
    7. Mukuru may vary the terms of or cancel the Campaign at any time. Mukuru may vary or cancel the Campaign at any time without any liability to any person involved directly or indirectly in the Campaign. 
    8. Mukuru cannot be held liable for any loss, expense, or damage to any person participating in the Campaign.
    9. A failure by Mukuru to enforce any one of the terms and conditions in any instance(s) will not give rise to any claim or right of action by any Qualifying Entrant or Winners. If Mukuru does not enforce a provision, this will not mean that Mukuru has given up on or lost any rights.
    10. Neither Mukuru nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting the participating and/or prize redemption process of the Campaign.
    11. Mukuru will not assume any liability to any participant, or Qualifying Participant in connection with or arising out of the Campaign however it is caused, including for any costs, expenses, forfeited rewards, damages and other liabilities 
    12. These Campaign Terms and Conditions are governed by the laws of the United Kingdom.