1. Introduction
    1. The Mukuru Facebook and Instagram Door Competition (“the Competition”) is being run by Remitix Limited (Company Registration number 5270734) (“Mukuru”) from 1 June 2022 to 30 June 2022 (“the Competition Period”) subject to these specific terms and conditions and the general terms and conditions for competitions and competitions which can be found at www.mukuru.com (“Competition Ts & Cs”).
    2. By participating in the Competition, you confirm that you have read and agree to be legally bound by the Competition Ts & Cs.
    3. If you have any questions about the Competition Ts & Cs or the Competition itself, please contact us by email at [email protected] (weekdays during office hours 08h00 – 17h00).
  2. Competition Entry Requirements:
    1. The Facebook Door Competition:
      1. In order to enter the Competition, you must:
        1. be a registered Mukuru customer;
        2. follow Mukuru on Facebook;
        3. comment on the applicable Facebook Door Competition post during the Competition Period by correctly guessing the country behind the door.
    2. The Instagram Door Competition:
      1. In order to enter the Competition, you must:
        1. be a registered Mukuru customer;
        2. follow Mukuru on Instagram;
        3. not have a private account on Instagram (as Mukuru will not be able to contact you)
        4. comment on the applicable Instagram Door Competition story ( in the allocated question box) during the Competition Period by correctly guessing the country behind the door.
    3. Persons who fulfil the requirements of any one of the posts set out in clause 2.1 or 2.2 above will be referred to as “Qualifying Participants” for the purposes of the Competition.
    4. Mukuru and must process your personal information to validate your entry and if you are a winner, to make the Prize available to you. By entering the Competition, you consent to us processing your personal information for this purpose. If you do not consent, please do not enter the Competition.
  3. Winner selection and prizes
    1. The Facebook Door Competition:
      1. One (1) random Qualifying Participant who correctly guessed the country behind the door, will be selected per week during the Competition Period by adding up all the Qualifying Participants across all the following corridors: South Africa, Botswana, Zimbabwe, Zambia, Malawi, UK and Lesotho. There will thus be a total of four (4) winners during the Competition Period.
      2. If a UK based winner is randomly selected to win a prize, such winner will win GBP26 (Twenty six British Pounds) in cash (“the prize”).
      3. Winners will be randomly selected and announced once via Facebook every Tuesday during the Competition Period. Winners will be required to send their contact and their banking details to Mukuru via Facebook Messenger to enable Mukuru to pay over the prize to the winners. Winners who have not sent their details to Mukuru within seven (7) days from date of announcement of the winners will forfeit the prize.
      4. The prize will be remitted to the winner via a Mukuru Money Order within seven (7) working days from the date that Mukuru receives the details from the winner.
    2. The Instagram Door Competition:
      1. One (1) random Qualifying Participant who correctly guessed the country behind the door, will be selected per week during the Competition Period by adding up all the Qualifying Participants across all the following corridors: South Africa, Botswana, Zimbabwe, Zambia, Malawi, UK and Lesotho. There will thus be a total of four (4) winners during the Competition Period.
      2. If a UK based winner is randomly selected to win a prize, such winner will win GBP26 (Twenty six British Pounds) in cash (“the prize”).
      3. Winners will be randomly selected and announced once via Instagram stories every Tuesday during the Competition Period. Winners will be contacted via Instagram direct Message and will required to send their contact and their banking details to Mukuru via Instagram Direct Message to enable Mukuru to pay over the prize to the winners. Winners who have not sent their details to Mukuru within seven (7) days from date of announcement of the winners will forfeit the prize.
      4. The prize will be remitted to the winner via a Mukuru Money Order within seven (7) working days from the date that Mukuru receives the details from the winner.
  4. General
    1. Mukuru employees, directors, agents, contractors, consultants will not be allowed to enter the competition.    
    2. Qualifying Participant must be 18 years or older.
    3. A Qualifying Participant cannot win more than once during the competition period.
    4. If for any reason, the Competition cannot run as planned because of any technical failures, unauthorised intervention, computer virus, mobile network failure, tampering, fraud or any other causes beyond our control which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Competition, Mukuru reserve the right to cancel, terminate, modify, suspend or cancel the Competition and/or to disqualify any individual who (whether directly or indirectly) causes (or has caused) the problem.
    5. Mukuru may vary the terms of or cancel the Competition at any time. Mukuru may vary or cancel the Competition at any time without any liability to any person involved directly or indirectly in the Competition.
    6. Mukuru cannot be held liable for any loss, expense or damage to any person participating in the Competition.
    7. Neither Mukuru nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating and/or prize redemption process of the Competition.
    8. A failure by Mukuru to enforce any one of the terms and conditions in any instance(s) will not give rise to any claim or right of action by any Qualifying Entrant. If Mukuru does not enforce a provision, this will not mean that Mukuru has given up on or lost any rights.
    9. Mukuru will not assume any liability to any participant, or Qualifying Entrant in connection with or arising out of the Competition or Prize however it is caused, including for any costs, expenses, forfeited rewards, damages and other liabilities.
    10. These Competition Terms and Conditions are governed by the laws of the United Kingdom.