Mukuru Card Terms and Conditions

  1. Introduction
    1. The Mukuru Card is a reloadable prepaid card available for use by registered customers of the Mukuru Service in South Africa (“SA”) subject to these T&C’s.
    2. These T&C’s govern the terms under which the Mukuru Card may be used in SA. You must read these T&C’s carefully because once you are issued with a Mukuru Card and a Personal Identification Number (“PIN”) you agree to be bound by and comply with these T&C’s. These T&C’s may be changed at any time.  Any such changes will be posted on the www.mukuru.com website. 
    3. The Standard Bank of South Africa Limited (“Standard Bank”) remains the owner of the Card at all times.  
    4. Mukuru Financial Services (Pty) Ltd, Reg. No. 2008/025860/07 (“MFS”) manages the operation of the Mukuru Card. 
    5. Tutuka Software (Proprietary) Limited is the owner of the software which manages the prepaid card system operated by MFS.
  2. Validation and Activation of Mukuru Card
    1. You must sign the Mukuru Card (“Card”) in ink in the space provided on the back of the Card as soon as you receive it in order to validate your Card.  
    2. You must load a certain amount of ZAR, as stipulated in the card brochure, on to your Card in order to activate your Card.
    3. NOTE: Standard Bank remains the owner of the Card at all times.
  3. Loading funds on to Mukuru Card
    1. You can load funds on to your Card by:
      1. cash or EFT at authorised partners or as instructed in the card brochure; or
      2. by redeeming a voucher for a remittance sent to you via the Mukuru Service (“Remittance Voucher”). 
    2. If you load by EFT, you must ensure the transfer is made to Grobank and that you use the 11-digit unique Mukuru Money Number which you received when your Card was issued to you and which can also be obtained via USSD by dialling *130*567#.
    3. Please note the following regarding the redemption of Remittance Vouchers:
      1. Your FICA documents must be up-to-date.
      2. You must have an active Card in order to redeem a Remittance Voucher.
      3. You can choose to redeem a Remittance Voucher by loading the funds on to your Card or collecting the remittance from a Mukuru branch.
      4. A maximum of 5 active vouchers, ordered from newest to oldest, will be displayed on USSD at any given time.
      5. By choosing the redemption of a Remittance Voucher on to your Card, you acknowledge that:
        1. you are accepting the disbursement of a remittance and that you have the contractual capacity to do so; and
        2. you will not be able to reverse the transaction.
      6. You will not be charged a fee for the redemption of a Remittance Voucher on to your Card.
    4. If you have provided the required Know Your Customer (“KYC”) information:
      1. You will be able to load/deposit a maximum amount of R25 000 (twenty-five thousand Rand) per month on to your Card.  
      2. You will be able to access a maximum of R25 000 (twenty-five thousand Rand) per month even if you have more than this amount loaded on to your Card.
      3. Any amount in excess of R25 000 that you load/deposit on to your Card is held in your name in a reserve account.  As you withdraw funds from your Card, the funds held in reserve will automatically be loaded on to your Card within 24 hours to bring the balance up to R25 000 until the amount held in reserve is depleted or until your monthly load/deposit limit of R25 000 has been reached.
    5. If you have not provided the required Know Your Customer (“KYC”) information:
      1. You will be able to load/deposit a maximum amount of R5 000 (five thousand Rand) per month on to your Card.  
      2. You will only be able to access a maximum of R5 000 (five thousand Rand) per month.
      3. The balance held on your Card must never be higher than R5 000 (five thousand Rand) at any time.
  4. Use of Mukuru Card
    1. Only the person who signs the Card may use the Card. 
    2. If you misuse your Card or let someone else use your Card, it constitutes fraud and you will be liable for any loss suffered.
    3. Your Card can only be used in SA where MasterCard is accepted.  You will not be able to use the Card to purchase goods/services online.
    4. You can use your Card at an ATM but not to perform transactions inside a bank.
    5. There are daily limits applicable to ATM and point-of-sale transactions. These can be viewed at www.mukuru.com.
    6. When you use your Card, the value of the transaction will be deducted from the available balance on your Card.
    7. You are responsible for keeping track of the available balance on your Card at all times and ensuring that you do not exceed the balance when transacting.
    8. When you use your Card to pay for a transaction, you will not be able to stop payment.
    9. Three wrong PIN entries in a row will stop your Card.  If stopped, you must contact MFS’s Call Centre by dialling 086 001 8555 (08h00 to 19h00) to unstop your Card.
    10. You will not be paid any interest on any credit balance loaded on your Card.
    11. Card fees are set by MFS and its service providers at their sole discretion and all current fees can be viewed at www.mukuru.com.
    12. Card fees are payable every month.  If your Card has no funds, card fees (and other fees owed to MFS) will be deducted automatically when you load funds onto your Card. 
    13. Please read the Card brochure for information on fees, checking balances, card limits and helpful information.
    14. You can receive a statement via USSD by dialling *130*567# and entering a valid email address to the which the statement will be sent.
  5. Expiry of Mukuru Card
    1. Your Card’s expiry date is recorded on the front of the Card.  Your Card is valid until the last day of the month shown, unless it’s been closed before that date. Cut your Card in half on expiry.
    2. You must apply for a new card in the last valid month of your existing card. Your funds will be transferred to your new card. If you do not apply for a new card, you must withdraw all funds from your Card before it expires. Any credit value remaining on your Card on expiry will be dealt with at MFS’s discretion.
    3. MFS and/or Standard Bank may revoke your Card to protect their interests at any time.  
  6. Liability and Responsibility
    1. You are responsible for the safekeeping of your Card and PIN.  Never share your PIN or your USSD PIN with anyone. If your Card is lost or stolen, any credit balance on your Card will be lost.
    2. MFS and Standard Bank are not responsible or liable to you or any third party:
      1. for transactions concluded between you and any party and paid for using your Card;
      2. if a party refuses to accept payment using your Card;
      3. for complaints about goods or services paid for using your Card; 
      4. for payments credited to the wrong card; delayed payments and/or payments not received; 
      5. if your card is lost, damaged, copied or stolen; or
      6. for any loss arising from any failure, malfunction or delay related to electronic facilities, a point-of-sale device, network or any other circumstances outside its control.
    3. You agree that any funds loaded on to your Card in error do not belong to you; may not be used; and you authorise MFS to deduct such funds from your Card immediately. 
    4. MFS and Standard Bank do not provide any warranties, purchase protection, insurance, other promises or services.
  7. Lost or Stolen Cards
    1. You must contact MFS to stop your Card immediately if it is lost/stolen/PIN is compromised/an ATM malfunctions and ‘swallows’ your Card/you suspect ANY fraudulent activity by:
      1. USSD by dialling *130*567# and following the options to stop your Card; or
      2. calling MFS’ Call Centre on 086 001 8555 (08h00 to 19h00).
    2. If you need to stop your Card between 19h00 and 23h00 at night, you can do so via USSD by dialling *130*567# or calling 086 111 5196.
    3. The Card will be stopped as soon as reasonably possible after being reported. 
    4. NOTE: You are responsible for all payments made with your Card before it is stopped.

TERMS AND CONDITIONS FOR REMITTANCE VOUCHER REDEMPTION

The following terms and conditions apply when you redeem a voucher for a remittance sent to you via the Mukuru Service (“Remittance Voucher”):

  1. Your FICA documents must be up-to-date.
  2. You must have an active Card in order to redeem a Remittance Voucher.
  3. You can choose to redeem a Remittance Voucher by loading the funds on to your Card or collecting the remittance from a Mukuru branch.
  4. A maximum of 5 active vouchers, ordered from newest to oldest, will be displayed on USSD at any given time.
  5. By choosing the redemption of a Remittance Voucher on to your Card, you acknowledge that:
    1. you are accepting the disbursement of a remittance and that you have the contractual capacity to do so; and
    2. you will not be able to reverse the transaction.
  6. You will not be charged a fee for the redemption of a Remittance Voucher on to your Card.
  7. If you have provided the required Know Your Customer (“KYC”) information:
    1. You will be able to load/deposit a maximum amount of R25 000 (twenty-five thousand Rand) per month on to your Card.  
    2. You will be able to access a maximum of R25 000 (twenty-five thousand Rand) per month even if you have more than this amount loaded on to your Card.
    3. Any amount in excess of R25 000 that you load/deposit on to your Card is held in your name in a reserve account.  As you withdraw funds from your Card, the funds held in reserve will automatically be loaded on to your Card within 24 hours to bring the balance up to R25 000 until the amount held in reserve is depleted or until your monthly load/deposit limit of R25 000 has been reached.
  8. If you have not provided the required Know Your Customer (“KYC”) information:
    1. You will be able to load/deposit a maximum amount of R5 000 (five thousand Rand) per month on to your Card.  
    2. You will only be able to access a maximum of R5 000 (five thousand Rand) per month.
    3. The balance held on your Card must never be higher than R5 000 (five thousand Rand) at any time.