Terms & Conditions for the Mukuru Crystal Palace T-shirt Competitions

  1. Introduction
    1. The Mukuru Crystal Palace T-shirt Competition (“the Competition”) is being run by Remitix Limited (Company Registration number 5270734)  trading as Mukuru (“Mukuru”) from 1 May 2023 to 31 May 2023 (“the Competition Period”) subject to these specific terms and conditions and the general terms and conditions for competitions which can be found at www.mukuru.com (“Competition Ts & Cs”)
    2. By participating in the Competition, you and the recipient confirm that you have both read and agree to be legally bound by the Competition Ts & Cs (as may be applicable).
    3. If you have any questions about the T’s & Cs or the Competition itself, please contact us at [email protected] (weekdays during office hours 08h00 – 17h00).
  2. Competition Entry Requirements: 
    1. In order to qualify for entry into the Competition:
      1. You must be a registered United Kingdom Mukuru Customer (as defined by Mukuru);
      2. You must download the Mukuru UK app and sign up;
      3. You must be a first time sender;
      4. You must send any amount to a recipient of your choice in one of the countries in which Mukuru has a presence, during the Competition Period 
      5. You must abide by all the Competition Ts and Cs.
    2. Mukuru processes your personal information when you use the Mukuru Service. Protecting your personal information is important to Mukuru and processing is done according to our Privacy Notice. When we run competitions and you qualify for a reward, Mukuru will need to process your personal information for additional purposes.  For example, your personal information may be used to validate your entry, make the reward available to you if you are a winner and potentially share your personal information with 3rd parties (including 3rd parties in other countries) who have a need to know.  We will ensure those 3rd parties have adequate data protection safeguards in place. Mukuru also announces the winners on social media.   If the Competition includes Mukuru wanting to post photos or videos of you as a winner on social media, you will be asked if you agree thereto.
    3. Entrants who fulfil the requirements of clause 2.1 and 2.2 above will be referred to as “Qualifying Participants” for the purposes of the Competition. 
  3. The Prize
    1. All Qualifying Participants will be entered into the random draw held on 5 June 2023, where 16 (sixteen)  lucky winners will stand a chance of winning (1) one randomly sized Crystal Palace T-shirt each. Winners will be allocated random T-shirt sizes and winners cannot specify the size they want. 
    2. The winners of the prizes set out in 3.1 will be contacted telephonically within 72 hours of winning and may also be announced on social media. The winner will be required to provide Mukuru with a valid delivery address which would enable Mukuru to courier the prize to the winner. If Mukuru is unable to contact the winner within 3 (three) attempts or the winner does not supply valid delivery address within 7 days of being contacted, or Mukuru is unable to deliver the prize because the winner is not available on the date of delivery, then the prize will be forfeited.
  4. General 
    1. Mukuru employees will not be allowed to enter the Competition. 
    2. Qualifying Participants must be 18 years or older.
    3. A Qualifying Participant can only win once during the Competition Period.
    4. The Prize cannot be exchanged for cash or another reward.
    5. If for any reason, the Competition cannot run as planned because of any technical failures, unauthorised intervention, computer virus, mobile network failure, tampering, fraud or any other causes beyond our control which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Competition, we reserve the right to cancel, terminate, modify, suspend or cancel the Competition and/or to disqualify any individual who (whether directly or indirectly) causes (or has caused) the problem. 
    6. Competition at any time. Mukuru may vary or cancel the Competition at any time without any liability to any person involved directly or indirectly in the Competition. 
    7. Mukuru cannot be held liable for any type of loss, expense or damage to any person participating in the Competition.
    8. Neither Mukuru  nor its agents shall be responsible for any loss or misdirected entries, including entries that were not received due to any failure of hardware, software, or other computer or technical systems affecting participating and/or prize redemption process of the Competition.
    9. A failure by Mukuru to enforce any one of the terms and conditions in any instance(s) will not give rise to any claim or right of action by any Qualifying Entrant or winner. If Mukuru does not enforce a provision, this will not mean that Mukuru has given up on or lost any rights.
    10. Mukuru will not assume any liability to any participant, Qualifying Participant, or prize winner in connection with or arising out of the Competition however it is caused, including for any costs, expenses, forfeited prizes, damages and other liabilities 
    11. These Competition Terms and Conditions are governed by and determined in accordance with the laws of the United Kingdom.