3 new opportunities are available for Payment Operations Specialists to join our Operations team based in Cape Town.
The purpose of this role is to assist with and resolve all Pay-In and Pay-Out Payment related queries and technical issues on all integrations /products that affect remittance transaction completion.
The Payment Operations Specialists reports directly to the Payment Operations Supervisor.
This position is responsible for liaising with Pay-In, Pay-Out partners and Mukuru departments in resolving any payment related queries.
Duties and Responsibilities (include but is not limited to):
• To resolve Pay-In queries to ensure timeously release of the order
• To resolve Pay-out partner queries
• Ensure all tickets are actioned (resolved or noted) within the SLA given by Supervisor
• Ensure due diligence/investigations are completed in accordance with SOP specifications
• To ensure business continuity at all times
• Own the communication with customer and stakeholder within the SLA of the business continuity process
• To manage, control and assign user access to the pay-out system
• To uphold the company brand
• Always provide professional customer service and give information based on the training received
• Maintain knowledge of all company products
• To manage own professional and self-development
• Grade 12 / or equivalent (Essential)
• Degree/diploma (Desirable)
• Understanding and speaking of a Zimbabwean/Malawian/ other relevant language (Essential)
• 1-2 years Customer Service Consultant experience (Essential)
• 6 months experience with Valtari Software (Desirable)
• Knowledge of money transfer procedures
• Knowledge of online banking
• Knowledge of Mukuru products
• Knowledge of AML practices
• Computer skills
• Typing skills
• Telephone skills
• Verbal and Written communication skills
• Time management skills
• Organisational & administrative skills
• Attention to detail
• Sales/Converting skills
• Attention to detail
If you are interested in this opportunity, kindly send your CV to firstname.lastname@example.org, with the Subject Heading: Payment Operations Specialist
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGET