An opportunity has become available for a Research Analyst to join our Operations team based in Cape Town.

The purpose of this role is to assist business to improve its customers experience and overcome operational hurdles by providing BI and data analysis support to the Customer Journey Team. This will be done by pairing research data with customer data.

The Research Analyst reports directly to the Customer Journey Manager.

This position is responsible for conducting data analysis in order assist the customer journey team to improve research findings, perform data analysis to help with continuous improvement and to assistance and respond to ad-hoc queries from the customer journey team.

Duties and Responsibilities (include but is not limited to):

• To provide BI support to the Customer Journey team
• Monitor and analyze operational data and reports to identify issues, opportunities, and suggestions
• Use data to support decision making and to identify market opportunities/customer insights within the department
• Collect business intelligence data from available sources to create dashboards
• To assist with ad hoc requests which come from the Customer Journey team
• Action SQL queries by pulling data from the data warehouse
• To create accurate business requirements definitions
• Assess impact on changes to existing functionality
• Define the business requirements and translate them into technical specifications
• Provide feedback to relevant stakeholders
• To ensure the quality of code within the BI team
• Work closely with the BI team to maintain warehouse and data integrity
• Review code of BI team members (when required)
• To manage own professional and self-development

Minimum Requirements:

• Grade 12 or equivalent (Essential)
• Related tertiary qualification in Computer Science, Statistics, or Commerce (Essential)
• Experience in coding in SQL, PostgreSQL, or MySQL (essential)
• Relevant industry experience (desirable)
• Power BI
• Knowledge of relational databases
• Knowledge of warehousing
• Knowledge of data analytics
• Knowledge of process & continuous improvement methodologies
• Knowledge of customer relationship management
• Knowledge of Mukuru Products
• Knowledge of BI tools and decision support concepts

Additional Skills:

• Analytic skills
• Computer skills
• Verbal and written communication
• Presentation skill
• Interpersonal skill
• Attention to detail
• SQL skills
• Advanced excel skills

If you are interested in this opportunity, kindly send your CV to, with the Subject Heading: Research Analyst

If you do not receive any response after two weeks, please consider your application unsuccessful.

Application Form

  • Date Format: MM slash DD slash YYYY
  • Drop files here or
    Accepted file types: pdf, jpg, jpeg, png, gif.
    Drag document here or click to upload