COLLECTION OPTIONS

4 Ways To Receive Money

Your recipient can collect funds in any of the following ways:

OPTION 1

Cash card top-up

Recipients with a Mukuru card can get money transferred to their card anytime, 24/7 – 7 days a week. We will send a sms notification and email to both the sender and recipient informing you of the status of the transaction. This transfer will take up to 24 hours.

OPTION 2

Money sent to a mobile wallet

Once the money appears in your mobile wallet you may withdraw the cash in the normal manner. This transaction is immediate.

OPTION 3

Collect cash at a Mukuru branch, orange booth or payout partner

1
Find a Location
2
Remember your documents. Please bring along:
  • Your order number
  • Valid Identity Document (e.g. driving licence or passport)
  • You may be asked to provide proof of address
3
Complete a receipt form

We will sms the recipient collection details as soon as we receive your payment. Recipients will be able to collect from any of our payout partners.

OPTION 4

Receive money into a bank account

There will be no need to do anything as the money will automatically appear in your account within 48 hours.

There will be no need to do anything as the money will automatically appear in your account within 48 hours.