Our Remittance Footprint

We value the relationships that we have with our partners, with already over 60 partners around the globe; we continually work hard to extend our network.

Where we send money from and to:

Mukuru Orange Booths

Alongside our partnerships, we created a far-reaching Mukuru Orange Booth network to further enhance our ability to deliver cash to recipients in:

  • Malawi (over 60 booths)
  • Zimbabwe (over 100 booths)
  • Zambia (over 20 booths)

and growing networks in Lesotho and Mozambique

The Exceptional Mukuru Service

Onboarding Clients

Mukuru’s dedicated team of roaming consultants and information centres are responsible for on-boarding new clients. All KYC documents are captured, vetted and stored in line with regulatory standards.

How our Remittance Process Works

  1. Register for an account and select a country to send money to
  2. Add a recipient via one of our platforms: USSD, WhatsApp, Web, App or Call Centre
  3. Indicate the recipient’s collection method (cash collection, bank transfer, mobile money wallet or cash to card)
  4. Mukuru will provide a quotation, including the total cost, exchange rate and any fees
  5. Settle the order by preferred method (credit / debit card, bank transfer, cash deposit or transfer to money wallet)
  6. Mukuru will credit the recipient and digitally send them a cash voucher for immediate collection any any of Mukuru’s payout locations. ID/Passport required for identification

Order Settlement

Once an order has been created, the sender has the option to pay for their order through any of the following options:

  • At any one of the Mukuru branches or one of our over 200,000 pay-in locations
  • Via their Mukuru Card
  • Online / EFT (UK)
FOUR REASONS YOU SHOULD

Choose Mukuru

Trusted & Secure

Your personal information and money are kept safe and secure

Fast & Easy

Instant payments and cash collection for your recipients

World Class Service

We’re here to help, efficiently and in your own language

Reach & Accessibility

Wide payin and payout network in Southern Africa and Asia