Verification Team Leader

An awesome opportunity has become available for a Verification Team Leader.

The main purpose of the role is to oversee the verification team and to process verification requests timeously.

The Verification Team Leader reports directly to the Sales Ops Manager. This position is responsible for monitoring and managing the verification teams activities and assist with the checking and verifying information gathered from new customers in order to open accounts. They are required to check the integrity of the documents provided and identify potential fraudulent documents.

Internal Liaison takes place with the Agent Consultants and the Call Centre. External liaison takes place with external customers.

Duties and Responsibilities (include but is not limited to):

  • To effectively manage the KYC verifications team
  • To conduct general people management functions to ensure the effective running of the verification team
  • Ensure the verification teams functions are carried out effectively
  • Monitor individual team members performance and targets
  • Address non-performance of team members
  • Prepare for and hold weekly team meetings to discuss call quality
  • Provide advice to team when required
  • Periodically listen in on calls to assess the quality of the service
  • Create and submit reports to Lead Agent Supervisor
  • To verify documentation and information supplied by customers when signing up for new accounts
  • To complete the electronic verification process
  • To uphold the company brand
  • To manage own professional and self-development

Key Requirements:

  • Grade 12 or equivalent (Essential)
  • 3 years KYC verification experience (Essential)
  • Supervisory experience (Desirable)
  • Knowledge of verification processes
  • Knowledge of Mukuru products and services
  • Knowledge of FICA regulations
  • Knowledge of Android Army functions and activities
  • Knowledge of HR processes

Additional Skills:

  • Verbal and written communication skills
  • Time management skills
  • Organisational & administrative skills
  • Interpersonal skills

If you are interested in this opportunity, please click here to apply!

Only shortlisted candidates will be contacted. If you do not receive any response after two weeks of the closing date, please consider your application unsuccessful.


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