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Terms & Conditions for Mukuru’s Self Sign-up Campaign 

  1. Introduction 
    1. The Mukuru Self Sign-up Campaign (“the Campaign”) is being run by Mukuru Africa (Pty) Ltd (Company Registration number 2013/003424/07) (“Mukuru”) from 24 August 2023 – 30 November 2023 (“the Campaign Period”) subject to these specific terms and conditions and the general terms and conditions for competitions and Competitions which can be found at www.mukuru.com (“CampaignTs & Cs”).
    2. By participating in the Campaign, you confirm that you have read and agree to be legally bound by the Competition Ts & Cs.
    3. If you have any questions about the Competition Ts & Cs or the Campaign itself, please contact us by email at [email protected] (weekdays during office hours 08h00 – 17h00).
  2. Campaign Entry Requirements:  
    1. To qualify to participate in the Campaign, you must:
      1. Reside in South Africa;
      2. During the Campaign Period, sign yourself up as a customer via Mukuru’s App or Whatsapp channel or USSD (without going through a Mukuru Agent);
      3. Send a minimum of R400 (Four Hundred Rand) via the self-help channel, during the Campaign Period;
      4. You must comply with these terms and conditions.
    2. Persons who fulfil the requirements of clause 2.1 above will be referred to as “Qualifying Participants” for the purposes of the Campaign.
    3. Mukuru processes your personal information when you use the Mukuru Service. Protecting your personal information is important to Mukuru and processing is done according to our Privacy Notice. When we run competitions and you qualify for a reward, Mukuru will need to process your personal information for additional purposes.  For example, your personal information may be used to validate your entry, make the reward available to you if you are a winner and potentially share your personal information with 3rd parties (including 3rd parties in other countries) who have a need to know.  We will ensure those 3rd parties have adequate data protection safeguards in place. Mukuru also announces the winners on social media.   If the Competition includes Mukuru wanting to post photos of you as a winner on social media, you will be asked if you agree thereto.
  3. The Reward 
    1. All Qualifying Participants will get a once-off R30 (Thirty Rand) airtime in South Africa.
    2. The airtime will be sent directly to the Qualifying Participant’s phone after meeting the conditions as set out in clause 2.1.
    3. Mukuru cannot be held liable for any failure to deliver the airtime which is attributable to technical failures outside of Mukuru’s control or because of a Qualifying Participant’s Mobile Operating Network rejecting the airtime load as a result of the Qualifying Participant’s particular mobile plan (for example an annual contract plan).
    4. If airtime is not received, a Qualifying Participant can send an email to [email protected] but Mukuru cannot guarantee that airtime will be successfully loaded where there are factors outside of Mukuru’s control (such as a load rejection by a third party Mobile Operator).
  4. General  
    1. Mukuru employees will not be allowed to enter the Campaign. 
    2. Qualifying Participants must be 18 years or older.
    3. Qualifying Participants cannot participate in the Campaign more than once.
    4. If for any reason, the Campaign cannot run as planned because of any technical failures, unauthorised intervention, computer virus, mobile network failure, stock unavailability, tampering, fraud or any other causes beyond our control which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Campaign, we reserve the right to cancel, terminate, modify, suspend or cancel the Campaign and/or to disqualify any individual who (whether directly or indirectly) causes (or has caused) the problem. 
    5. Mukuru may vary the terms of or cancel the Campaign at any time. Mukuru may vary or cancel the Campaign at any time without any liability to any person involved directly or indirectly in the Campaign. 
    6. The airtime reward is not transferrable for cash or otherwise. 
    7. Mukuru cannot be held liable for any loss, expense or damage to any person participating in the Campaign.
    8. A failure by Mukuru to enforce any one of the terms and conditions in any instance(s) will not give rise to any claim or right of action by any Qualifying Participant. If Mukuru does not enforce a provision, this will not mean that Mukuru has given up on or lost any rights.
    9. Mukuru will not assume any liability to any participant, or Qualifying Participant in connection with or arising out of the Campaign however it is caused, including for any costs, expenses, forfeited rewards, damages and other liabilities 
    10. These Campaign Terms and Conditions are governed by the laws of South Africa.