Home > Legal > Ts&Cs for Mukuru Chinese Autumn Festival Competition

Ts&Cs for Mukuru Chinese Autumn Festival Competition

  1. Introduction
    1. The Mukuru Chinese Autumn Festival Competition (“the Competition”) is being run by Mukuru Africa (Pty) Ltd with registration number 2013/003424/07 (“Mukuru”) from 2 September – 31 October 2024 (“the Competition Period”) subject to these specific terms and conditions and the general terms and conditions for competitions and Competitions which can be found at www.mukuru.com (“Competition T’s & C’s”). 
    2. By participating in the Competition, you confirm that you have read and agree to be legally bound by the Competition T’s & C’s.
    3. If you have any questions about the Competition Ts & Cs or the Competition itself, please contact us by email at [email protected] (weekdays during office hours 08h00 – 17h00).
  2. Competition Entry Requirements: 
    1. In order to enter the Competition, you must:
      1. be a registered Mukuru Customer (as defined by Mukuru) in South Africa; and
      2. send a minimum amount of R20 000 (in a single transaction) using any Mukuru Money Transfer Service during the Competition Period to China (“Minimum Transaction”); and
    2. Persons who fulfill the requirements of clause 2.1 above will be referred to as “Qualifying Entrants” for the purposes of the Competition.
    3. Mukuru processes your personal information when you use the Mukuru Service. Protecting your personal information is important to Mukuru and processing is done according to our Privacy Notice. When we run competitions and you qualify for a Prize, Mukuru will need to process your personal information for additional purposes.  For example, your personal information may be used to validate your entry, make the reward available to you if you are a winner and potentially share your personal information with 3rd parties (including 3rd parties in other countries) who need to know.  We will ensure those 3rd parties have adequate data protection safeguards in place. Mukuru also announces the winners on social media.   If the Competition includes Mukuru wanting to post photos of you as a Winner on social media, you will be asked if you agree thereto, and you have the right to not consent.
  3. The Prize
    1. A Qualifying Entrant will receive 1 (one) entry into the random draw for every Minimum Transaction sent in accordance with clause 2.1.
    2. The Qualifying Entrants are entered into a random draw where they stand a chance to win R1000 off one of their Minimum Transactions every month for 12 months during 2025  (“the Prize”). 
    3. 2 Winners will be announced.
    4. The Prize will only be valid between 1 January – 31 December 2025.
  4. Announcement of winners
    1. The random draw will take place 25 November 2024 and Winners will be announced on Mukuru’s social media platforms no later than 10 December 2024.
    2. Mukuru will contact Winners telephonically on the number linked to the account that affected the Minimum Transaction after the random draw took place. If Mukuru is unable to reach a Winner within 48 hours of the first attempt to contact them telephonically, the Prize will be forfeited to a different winner.
  5. General 
    1. Mukuru employees and agents will not be allowed to enter the competition.
    2. Qualifying Entrants must be 18 years or older.
    3. The Prize cannot be exchanged for any other currency.
    4. If for any reason, the Competition cannot run as planned because of any technical failures, unauthorised intervention, computer virus, mobile network failure, tampering, fraud or any other causes beyond our control which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Competition, we reserve the right to cancel, terminate, modify, suspend or cancel the Competition and/or to disqualify any individual who (whether directly or indirectly) causes (or has caused) the problem. 
    5. Mukuru may vary the terms of or cancel the Competition at any time. Mukuru may vary or cancel the Competition at any time without any liability to any person involved directly or indirectly in the Competition. 
    6. Mukuru cannot be held liable for any loss, expense, or damage to any person participating in the Competition.
    7. A failure by Mukuru to enforce any one of the terms and conditions in any instance(s) will not give rise to any claim or right of action by any Qualifying Entrant. If Mukuru does not enforce a provision, this will not mean that Mukuru has given up on or lost any rights.
    8. Mukuru will not assume any liability to any participant, or Qualifying Entrant in connection with or arising out of the Competition however it is caused, including for any costs, expenses, forfeited rewards, damages and other liabilities 
    9. These Competition Terms and Conditions are governed by the laws of South Africa.