Manual of CARB Holdings (Pty) Ltd

Prepared in accordance with Section 51 of the Promotion of Access to Information Act, No. 2 of 2000


On 9 March 2001, the Promotion of Access to Information Act, No. 2of 2000 (“the Act”) became operative, giving effect to the section 32(2) Constitutional right of access to information.

One of the main requirements specified in the Act, is the compilation of an information manual that provides information on both the types and categories of records held by a private body.

The Act also gives persons the right of access to information that is required for the exercise or protection of any rights. In order for access to information to be granted, certain requirements have to be met.

This document serves as the CARB Holdings (Pty) Ltd. (“CARB”) information manual and provides a reference to the records held by CARB and the process to request access to such records.

Scope of the manual

The scope of this manual includes the CARB and the following entities in which CARB has a direct interest:  Mukuru Africa (Pty) Ltd., Mukuru Financial Services (Pty) Ltd., and Mukuru Shared Services (Pty) Ltd. 

Availability of the manual

A copy of this manual is available to the public for inspection on the Mukuru website at or on request from the designated contact person referred to in this manual.

Section 51(1)(a)

Contact details

The responsibility for the administration of, and compliance with the Act, has been delegated by the Chief executive Officer (CEO) of CARB to the Head of Compliance.  A request pursuant to the provisions of the Act should be directed as follows:

Contact Person: Andre Ferreira

Postal address:

Physical Address: LL75 Parkview Lifestyle, Garsfontein Road, Moreletapark, Pretoria

Phone number: +27 (0)86 001 8555

Fax number: +27 (0)11 209 5417

E-mail: [email protected]

Section 51(1)(b)

Guide for requesters on how to use the Act

Should you require greater clarity on or assistance with the Act, we refer you to the Guide that has been published by the Human Rights Commission in terms of section 10 of the Act. It includes:

  • what the objects of this Act are
  • the relevant contact details of each public and private body (where possible)
  • the process that needs to be followed in order to request access to records
  • assistance available from the “SAHRC” and information officers of public bodies
  • how to get access to the manual of a private body
  • all the remedies available in law to you
  • details on prescribed fees payable in respect of requests for information.

The Guide has been printed in each official language in the Government Gazette and is available for inspection by the public at the offices of the Human Rights Commission since August 2003.

Please direct any queries to:

The South African Human Rights Commission:


Braampark Forum 3

33 Hoofd Street



Kindly direct any queries to:

Phone number: +27 (11) 877 3608

Fax number: +27 (11) 484 0582

E-mail: [email protected]

[email protected]

[email protected]


Section 51(1)(c)

Automatic Disclosure

Records automatically available to the public

A section 52(2) notice regarding the categories of records, which are available without a person having to request access in terms of the Act, has to date not been published.

Legislative records

Section 51(1)(d).

Records held in accordance with other legislation

Records are held in accordance with the following legislation:

  • Basic Conditions of Employment Act, No. 75 of 1997
  • Broad-Based Black Economic Empowerment Act, No 53 of 2003
  • Companies Act, No. 71 of 2008
  • Compensation for Occupational Injuries and Diseases Act, No. 130 of 1993
  • Competition Act, No. 89 of 1998
  • Constitution of South Africa Act, No. 108 of 1996
  • Copyright Act, No. 98 of 1987
  • Collective Investment Schemes Control Act, No. 45 of 2002
  • Deeds Registries Act, No. 47 of 1937
  • Electronic Communications and Transactions Act, No. 2 of 2000
  • Employment Equity Act, No. 55 of 1998
  • Environment Conservation Act, No. 73 of 1989
  • Firearms Control Act, No. 60 of 2000
  • Financial Advisory and Intermediary Services Act, No. 37 of 2002
  • Financial Intelligence Centre Act, No. 38 of 2001
  • Formalities in respect of Leases of Land Act, No.18 of 1969 Income Tax Act, No. 58 of 1962
  • Labour Relations Act, No. 77 of 1995
  • Long Term Insurance Act, No. 52 of 1998
  • National Building Regulations and Building Standards Act, No. 103 of 1997
  • National Road Traffic Act, No. 93 of 1996
  • Occupational Health and Safety Act, No. 85 of 1993
  • Promotion of Access to Information Act, No. 2 of 2000
  • Promotion of Equality and Prevention of Unfair Discrimination Act, No 4 of 2000
  • Protected Disclosures Act, No. 26 of 2000
  • Patents Act, No. 57 of 1987
  • Regulation of Interception of Communications and Provisions of Communication    

related Information Act, No. 70 of 2002

  • Sales and Service Matters Act, No. 25 of 1964
  • Skills Development Act, No. 97 of 1997
  • Skills Development Levy Act, No. 9 of 1999
  • Short Term Insurance Act, No.53 of 1998
  • Securities Services Act, No. 36 of 2004
  • South African Reserve Bank Act, No. 90 of 1989
  • Tobacco Products Control Act, no. 12 of 1999
  • Trade Marks Act, No. 194 of 1993
  • Transfer Duty Act, No. 40 of 1949
  • Unemployment Insurance Act, No. 63 of 2001
  • Value-added Tax Act, No. 89 of 1991

Records Held

Section 51(1)(e)

Records subject and categories

  1. Client Records

CARB comprises of a number of service lines which can be viewed on the Mukuru website the following categories of records are held by CARB in respect of clients:

  • Client Correspondence
  • Client Contracts
  • Control Reports
  • Client Statutory and Tax records
  • Client Business Information 
  • Investigative Material
  • Legal Documentation
  • Licenses

B. Corporate Governance

  • Meeting Minutes
  • Executive Committee Meeting Minutes
  • Enterprise-Wide Risk Management Records

C. All other Records held


  • All Agreements across all departments
  • Litigation and other claims
  • Patents and Trade Mark Documents 
  • Insurance documents

Finance and Administration

  • Accounting Records
  • Annual Financial Statements (which includes audit reports)
  • Correspondence (proof of payments)
  • Invoices and statements
  • Management Reports
  • Tax Records and Returns (including VAT returns)
  • SARB Returns Statistics SA Returns
  • Stats SA returns

Human Resources

  • Accounting and Payroll Records
  • BEE Statistics
  • Career Development Records
  • Personnel Information
  • Employment Equity Reports
  • General Terms of Employment
  • Letter of Employment
  • Leave Records
  • PAYE Records and Returns
  • Performance Management Records
  • Policies and Procedures
  • Return to UIF
  • Retirement Benefit and Medical Aid Record

Information Management and Technology

  • Equipment Register
  • Information Policies, Standards, Procedures and 
  • Guidelines
  • Software register

Learning and Education

  • Training Material
  • Training Records and Statistics
  • Training Agreements

Marketing and Communication

  • Proposal Documents
  • Brand Information Management
  • Marketing Strategies
  • Communication Strategies
  • Marketing Brochures


  • Access Control Records
  • Archival Administration Documentation
  • Communication Strategies
  • General Correspondence
  • Office Telephone Management Information
  • Travel Documentation
  • Vehicle Registration Documents

Secretarial Services

  • Applicable statutory documents such as but not limited to certificates of incorporation and certificates to commence business
  • Annual Reports
  • Corporate Structure Diagrams
  • Memoranda and Articles of Association
  • Share Registers
  • Statutory Returns to Relevant Authorities
  • Share Certificates
  • Shareholder Agreements
  • Meeting Minutes

Access requests

Section 51(1)(e)

Access Request Procedure

If it is reasonably suspected that the requester has obtained access to records through the submission of materially false or misleading information, legal proceedings may be instituted against such requester.

It is important to note that the successful completion and submission of an access request form does not automatically allow the requester access to the requested record. An application for access to a record is subject to certain limitations if the requested record falls within a certain category as specified within Part 3 chapter 4 of the Act.

Completion of the Access Request Form

In order to facilitate a timely response to requests for access, all requesters should take note of the following when completing the Access Request Form:

  • The Access Request Form must be completed.
  • Proof of Identity is required to authenticate the identity of the requester. Therefore, in addition to the access form, requestors will be required to supply a copy of their identification document.
  • Type or print in BLOCK LETTERS in answer to every question.
  • If a question does not apply, state “N/A” in response to that question.
  • If there is nothing to disclose in reply to a particular question state “nil” in response to that question.
  • If there is insufficient space on a printed form, additional information may be provided on an additional attached folio.
  • When the use of an additional folio is required, write the applicable title followed by each answer.

Submission of Access Request Form

The completed Access Request Form together with a copy of the identity document must be submitted either via conventional mail, e-mail or fax (fax only if requested by the contact person as indicated above) and must be addressed to the contact person as indicated above. An initial request fee of R57.50 (incl. VAT) is payable on submission of the Access Request Form. This fee is however not applicable to Personal Requesters, referring to any person seeking access to records that contain their own personal information. 

Payment of Fees

Payment details can be obtained from the contact person as indicated above and can be made either via a direct deposit, by bank guaranteed cheque or by postal order (no credit card payments are accepted). Proof of payment must be supplied. The access fee must be paid prior to access being given to the requested record. If the request for access is successful an access fee may be required for the search, reproduction and/ or preparation of the record(s) and will be calculated based on the prescribed fees set out in the Act. If a deposit has been paid in respect of a request for access, and the request is refused, then the information officer concerned must repay the deposit to the requester.

Section 51(1)(e)

Access Request Procedure


CARB will within 30 calendar days of receipt of the request decide whether to grant or decline the request and give notice with reasons (if required) to that effect. The 30 calendar day period within which CARB has to decide whether to grant or refuse the request, may be extended for a further period of not more than 30 calendar days if the request is for a large volume of information, or the request requires a search for information held at another office of CARB and the information cannot reasonably be obtained within the original 30 calendar day period. CARB will notify the requester in writing should an extension be required.

Chapter 4

Grounds for refusal of access to records

The main grounds for refusal of a request for information are:

  • Mandatory protection of the privacy of a third party who is a natural person, which would involve the unreasonable disclosure of personal information of that natural person.
  • Mandatory protection of the commercial information of a third party, if the record contains:
    • Trade secrets of that party.
    • Financial, commercial, scientific or technical information which disclosure could likely cause harm to the financial or commercial interests of that party.
    • Information disclosed in confidence by a third party to CARB if the disclosure could put that third party to a disadvantage in negotiations or commercial competition.
  • Mandatory protection of confidential information of third parties if it is protected in terms of any agreement.
  • Mandatory protection of the safety of individuals and the protection of property.
  • Mandatory protection of record which could be regarded as privileged in legal proceedings.
  • The Commercial Activities of CARB which may include, but is not limited to:
    • Trade secrets of CARB
    • Financial, commercial, scientific or technical information which disclosure could likely cause harm to the financial or commercial interests of CARB.

Reproduction Fees:

Where CARB has voluntarily provided the Minister with a list of categories of records that will automatically be made available to any person requesting access thereto, the only charge that may be levied for obtaining such records, will be a fee for the reproduction of the record in question.

Information relating to personal records of the person requesting the information would not be subject to a charge.

The applicable fees for reproduction of information requested as referred to above, excluding VAT:

For every photocopy of an A4 size pageor part thereofR1.10
For every printed copy of an A4-size page or part thereof held on a computer or in electronic or machine-readable formR0.75
For a copy in a computer-readable form on:Compact disc or flash driveR70.00
For a transcription of visual images, for an A4-size page or part thereofFor a copy of visual imagesR40.00R60.00
For a transcription of an audio record, for an A4-size page or part thereofFor a copy of an audio recordR20.00R30.00

Access Fees:

An access fee is payable in all instances where a request for access to information is granted, except in those instances where payment of an access fee is specifically excluded in terms of the Act or an exclusion is determined by the Minister in terms of section 54(8).

The applicable access fees which will be payable, excluding VAT, are:

For every photocopy of an A4 size pageor part thereofR1.10
For every printed copy of an A4-size page or part thereof held on a computer or in electronic or machine-readable formR0.75
For a copy in a computer-readable form on:Compact disc or flash driveR70.00
For a transcription of visual images, for an A4-size page or part thereofFor a copy of visual imagesR40.00R60.00
For a transcription of an audio record, for an A4-size page or part thereof For a copy of an audio recordR20.00R30.00
To search for and prepare the record for disclosure, for each hour or part of an hour reasonably required for such search and preparationR30.00


Where CARB Holdings has received a request for access to information other than personal information and the Head of Compliance, upon receipt of the request, is of the opinion that the preparation of the required records for disclosure will take more than 6 hours, a deposit is payable by the requester.

The amount of the deposit is equal to one-third of the amount of the applicable access fee. If the request has been refused, the deposit will be repaid.

Application to waive request fee and deposit

The requester may lodge an application with a court against the payment of the request fee and deposit if the requester believes that the request fee or deposit is not required.


The actual postage is payable when a copy of a record must be posted to a requester.

REQUEST FOR ACCESS TO RECORD [Section 53(1) of the Promotion of Access to Information Act, 2000(Act No. 2 of 2000)]
  1. Particulars of CARB Holdings (Pty) Ltd.

Head of Compliance

CARB Holdings (Pty) Ltd.

LL75 Parkview Lifestyle

Garsfontein Road



  1. Particulars of the person requesting access to the record


  1. The particulars of the person who requests access to the record must be given below.
  2. The address in the Republic and/or email to which the information is to be sent must be given.
  3. Proof of the capacity in which the request is made, if applicable, must be attached.
Full names and surname:
Identity number:
Postal address:
Telephone number:
E-mail address:
Capacity in which request is made, when made on behalf of another person:
  1. Particulars of person on whose behalf request is made

This section must be completed ONLY if a request for information is made on behalf of another person.

Full names and surname:
Identity number:
  1. Particulars of record 
  1. Provide full particulars of the record to which access is requested, including the reference number if that is known to you, to enable the record to be located.
  2. If the provided space is inadequate, please continue on a separate folio and attach it to this form.

The requester must sign all the additional folios.

  1. Description of record or relevant part of the record:


  1. Reference number, if available:


  1. Any further particulars of record:


  1. Fees
  1. A request for access to a record, other than a record containing personal information about yourself, will be processed only after a request fee has been paid.
  2. You will be notified of the amount required to be paid as the request fee.
  3. The fee payable for access to a record depends on the form in which access is required and the reasonable time required to search for and prepare a record.
  4. If you qualify for exemption of the payment of any fee, please state the reason for exemption. Reason for exemption from payment of fees:




Form of access to a record

If you are prevented by a disability to read, view or listen to the record in the form of access provided for in 1 to 4 hereunder, state your disability and indicate in which form the record is required.





Form in which record is required:




Mark the appropriate box below with an X.


  1. Compliance with your request in the specified form may depend on the form in which the record is available.
  2. Access in the form requested may be refused in certain circumstances. In such a case you will be informed if access will be granted in another form.
  3. The fee payable for access to the record, if any, will be determined partly by the form in which access is requested.
If the record is a written or printed form:
Copy of record*Inspection of record
If the record consists of visual images: this includes photographs, slides, video recordings, computer-generated images, sketches, etc
View the imagesCopy of imagesTranscription of images*
If records consist of words or information which can be reproduced in sound:
Listen to the soundtrack audio cassetteTranscription of soundtrack* written or printed document
If a record is held on computer or in an electronic or machine-readable form:
A printed copy of record*A printed copy of information derived from the recordCopy in computer-readable form* (stiffy or a compact disc)
* If you requested a copy or a record (above), do you wish the copy or transcription be posted to you? Postage is payable.YesNo
  1. Particulars of the right to be exercised or protected

If the provided space is inadequate, please continue on a separate folio and attach it to this form. The requester must sign all the additional folios.

  1. Indicate which right is to be exercised or protected:




  1. Explain why the record requested is required for the exercise or protection of the aforementioned right:




  1. Notice of decision regarding a request for access

You will be notified in writing whether your request has been approved/denied. If you wish to be informed in another manner, please specify the manner and provide the necessary particulars to enable compliance with your request:




  1. Response time with respect to the request

The response time in relation to the request made would depend on the nature of the request, the number of records requested and the period for which the records are requested.

Requests will be acknowledged within 5 business days of receipt of the request and the requester will in due course be informed as to when the information would be available.

Signed at ___________________________ this day of _______________________ 20__