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SWAHILI SALES AND SUPPORT CONSULTANT

An exciting permanent opportunity has become available for a Swahili Speaking Sales and Support Consultant (Kenya) . This role will be based in the Cape Town office and reports directly to the Team Leader and Call Centre Manager.

Duties and Responsibilities include:

  • Assist clients with order creation and queries
  • Identify and escalate issues to the relevant department via internal channels
  • Answer calls and respond to Zendesk queries
  • Handle customer inquiries both telephonically and via Zendesk
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Process customer orders
  • Follow up customer calls where necessary
  • Ensure that all callbacks are attended to

Requirements:

  • Native fluency in Swahili is essential
  • At least 6 months experience as a Call Centre Sales and Support Consultant
  • Grade 12 / O-level or equivalent
  • Degree/diploma (desirable)
  • Knowledge of money transfer procedures
  • Knowledge of FICA regulations
  • Knowledge of African currencies
  • Knowledge of customer service principles

Other skills:

  • Multitasking skills
  • Computer skills
  • Telephone skills
  • Verbal and written communication skills
  • Time management skills
  • Organizational & administrative skills
  • Conflict management skills
  • Attention to detail
  • Interpersonal skills
  • Adaptability
  • Resilience
  • Teamwork
  • Problem solving

Kindly send CV and cover letter to recruitment@mukuru.com