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MUKURU CARD – TERMS and CONDITIONS (“T&C’s”)

  1. Introduction

      1. The Mukuru Service was created to assist individuals such as yourself to send money to and receive money from family and friends around the world.  
      2. The Mukuru Card is a reloadable prepaid card available for use by registered users of the Mukuru Service in South Africa (“SA”) subject to these T&C’s.
      3. These T&C’s govern the terms under which the Mukuru Card may be used in SA. You must read these T&C’s carefully because once you are issued with a Mukuru Card and a Personal Identification Number (“PIN”) you agree to be bound by and comply with these T&C’s. These T&C’s may be changed at any time.  Any such changes will be posted on the www.mukuru.com website.
      4. Central Lake Trading 377 (Pty) Ltd, Reg. No. 2008/025860/07 (“CLT”) manages the operation of the Mukuru Card.
      5. Standard Bank of South Africa Ltd (“Standard Bank”) is the prepaid card provider.
  2. Validation and Activation of Mukuru Card

      1. You must sign the Mukuru Card (“Card”) in ink in the space provided on the back of the Card as soon as you receive it in order to validate your Card.  
      2. You must load a certain amount of ZAR, as stipulated in the card brochure, on to your Card in order to activate your Card.
      3. NOTE: Standard Bank remains the owner of the Card at all times.
  3. Loading funds on to Mukuru Card

      1. You can load funds on to your Card by:
        1. cash or EFT as instructed in the card brochure; or
        2. by redeeming a voucher for a remittance sent to you via the Mukuru Service (“Remittance Voucher”).
      2. If you load by EFT, you must ensure the transfer is made to the Bank of Athens and that you use the 11-digit unique Mukuru Money Number which you received when your Card was issued to you and which can also be obtained via USSD.
      3. Please note the following regarding the redemption of Remittance Vouchers:
        1. You must have an active Card in order to redeem a Remittance Voucher.
        2. You can choose to redeem a Remittance Voucher by loading the funds on to your Card or collecting the remittance from a Mukuru branch.
        3. A minimum of 5 active vouchers, ordered from newest to oldest, will be displayed on USSD at any given time.
        4. By choosing the redemption of a Remittance Voucher on to your Card, you acknowledge that:
          1. you are accepting the disbursement of a remittance and that you have the contractual capacity to do so; and
          2. you will not be able to reverse the transaction.
        5. You will not be charged a fee for the redemption of a Remittance Voucher on to your Card.
      4. There is no limit to the funds that can be loaded on to your Card but note that:
        1. there is a daily limit of R4,000 (four thousand Rand) which you can withdraw from your Card per day; and
        2. you will only be able to access R25 000 (ten thousand Rand) at any given time even if you have loaded more than this amount on to your Card; and
        3. the maximum amount that can be loaded on to your Card per month is R25 000 (twenty-five thousand Rand).
      5. Any amount in excess of R25 000 is held in your name in a reserve account.  As you withdraw funds from your Card, the funds held in reserve will automatically be loaded on to your Card within 24 hours to bring the balance up to R25 000 until the amount held in reserve is depleted.
  4. Use of Mukuru Card

      1. Only the person who signs the Card may use the Card.
      2. If you misuse your Card or let someone else use your Card, it constitutes fraud and you will be liable for any loss suffered.
      3. Your Card can only be used in SA at retailers (chosen by Standard Bank) where MasterCard is accepted.  You will not be able to use the Card to purchase goods/services online.
      4. You can use your Card at an ATM but not to perform transactions inside a bank.
      5. When you use your Card, the value of the transaction will be deducted from the available balance on your Card.
      6. You are responsible for keeping track of the available balance on your Card at all times and ensuring that you do not exceed the balance.
      7. When you use your Card to pay for a transaction, you will not be able to stop payment.
      8. Three wrong PIN entries in a row will block your Card.  If blocked, you must contact CLT’s Call Centre by dialling 086 001 8555 (08h00 to 19h00) to unblock your Card.
      9. Card fees are payable every month.  If your Card has no funds, card fees (and other fees owed to CLT) will be deducted automatically when you load funds onto your Card.  
      10. You will not be paid any interest on any credit balance loaded on your Card.
      11. You will not receive statements unless requested in an email sent to support@mukuru.com. The request will only be processed if the email is sent from an email address which incorporates your full names.
      12. Please read the Card brochure for information on fees, checking balances, card limits and helpful information.
  5. Expiry of Mukuru Card

      1. Your Card’s expiry date is recorded on the front of the Card.  Your Card is valid until the last day of the month shown, unless it’s been closed before that date. Cut your Card in half on expiry.
      2. You must withdraw all funds from your Card before expiry if you don’t want to apply for a new Card. Any credit value remaining on your Card on expiry will be dealt with at CLT’s discretion.
      3. CLT and/or Standard Bank may revoke your Card to protect their interests at any time.  
  6. Liability and Responsibility

      1. You are responsible for the safekeeping of your Card and PIN.  Never share your PIN or your USSD PIN with anyone. If your Card is lost or stolen, any credit balance on your Card will be lost.
      2. CLT and Standard Bank are not responsible or liable to you or any third party:
        1. for transactions concluded between you and any retailer and paid for using your Card;
        2. if a retailer refuses to accept payment using your Card;
        3. for complaints about goods or services paid for using your Card;
        4. for payments credited to the wrong card; delayed payments and/or payments not received;
        5. if your card is lost, damaged, copied or stolen; or
        6. for any loss arising from any failure, malfunction or delay related to electronic facilities, a point-of-sale device, network or any other circumstances outside its control.
      3. You agree that any funds loaded on to your Card in error do not belong to you; may not be used; and you authorise CLT to deduct such funds from your Card immediately.
      4. CLT and Standard Bank do not provide any warranties, purchase protection, insurance, other promises or services.
  7. Lost or Stolen Cards

  8. You must contact CLT to stop your Card immediately if it is lost/stolen/PIN is compromised/an ATM malfunctions and ‘swallows’ your Card/you suspect ANY fraudulent activity by:
    1. USSD by dialling *130*567# and following the options to block your Card; or
    2. calling CLT’s Call Centre on 086 001 8555 (08h00 to 19h00).
  9. If you need to stop your Card between 19h00 and 23h00 at night, please call 086 111 5196.
  10. The Card will be stopped as soon as reasonably possible after being reported.
  11. NOTE: You are responsible for all payments made with your Card before it is stopped.

TERMS AND CONDITIONS FOR REMITTANCE VOUCHER REDEMPTION

The following terms and conditions apply when you redeem a voucher for a remittance sent to you via the Mukuru Service (“Remittance Voucher”):

1. You must have an active Card in order to redeem a Remittance Voucher.
2. You can choose to redeem a Remittance Voucher by loading the funds on to your Card or collecting the remittance from a Mukuru branch.
3. A minimum of 5 active vouchers, ordered from newest to oldest, will be displayed on USSD at any given time.
4. By choosing the redemption of a Remittance Voucher on to your Card, you acknowledge that:
4.1. you are accepting the disbursement of a remittance and that you have the contractual capacity to do so; and
4.2. you will not be able to reverse the transaction.
5. You will not be charged a fee for the redemption of a Remittance Voucher on to your Card.
6. There is no limit to the funds that can be loaded on to your Card but note that:
6.1. you will only be able to access R25 000 (twenty-five thousand Rand) at any given time even if you have loaded more than this amount on to your Card; and
6.2. the maximum amount that can be loaded on to your Card per month is R25 000 (twenty-five thousand Rand).
Any amount in excess of R25 000 is held in your name in a reserve account. As you withdraw funds from your Card, the funds held in reserve will automatically be loaded on to your Card within 24 hours to bring the balance up to R25 000 until the amount held in reserve is depleted.