Home > Legal > Terms & Conditions for the Mukuru Win a Car Competition

Terms & Conditions for the Mukuru Win a Car Competition

  1. Introduction
    1. The Mukuru Win a Car Competition (“the Competition”) is being run by Send Money Home Private Limited  (Company Registration number 1446/2012)   (“Mukuru”) between 1 October – 31 December 2024 (“the Competition Period”) subject to these specific terms and conditions and the general terms and conditions for Competitions and Competitions which can be found at www.mukuru.com (“Competition Ts & Cs”).  
    2. By participating in the Competition, you confirm that you have read and agree to be legally bound by the Competition Ts & Cs.
    3. If you have any questions about the Competition Ts & Cs or the Competition itself, please contact us by email at [email protected] (weekdays during office hours 08h00 – 17h00).
  2. Competition Entry Requirements:
    1. To qualify to participate in the Competition, you must:
      1. be a registered Mukuru Customer in Zimbabwe (as defined by Mukuru); and
      2. either receive money from (“Recipient”) or send money to (“Sender”) a newly registered Mukuru Customer in the United Kingdom. 
      3. The newly registered Customer in the United Kingdom needs to:
        • download the Mukuru App, sign up, and send money to a Recipient in Zimbabwe; or 
        • be a first-time sender to a Recipient in Zimbabwe if they have already downloaded the Mukuru App.
      4. you must comply with these terms and conditions.
    2. Persons who fulfill the requirements of clause 2.1 above will be referred to as “Qualifying Participants” for the Competition and will earn 1 (one) entry into the Competition.
    3. Mukuru processes your personal information when you use the Mukuru Service. Protecting your personal information is important to Mukuru and processing is done according to our Privacy Notice. When we run competitions and you qualify for a Prize, Mukuru will need to process your personal information for additional purposes.  For example, your personal information may be used to validate your entry, make the reward available to you if you are a winner and potentially share your personal information with 3rd parties (including 3rd parties in other countries) who need to know.  We will ensure those 3rd parties have adequate data protection safeguards in place. Mukuru also announces the winners on social media and if this Competition includes Mukuru wanting to post photos or videos of you as a Winner on our social media, you will be asked if you agree thereto, and you have the right to withhold consent without prejudicing your status as a Winner 
  3. The Prize
    1. Qualifying Participants will be entered into a random draw and stand a chance to win one of the following Prizes, subject to the specific terms and conditions outlined below:
      1. 3x Samsung A33 phones;
      2. 20 Qualifying Participants, consisting of 10 Senders and 10 Recipients, will be randomly selected and entered into a further random draw to win 1x Honda Grace
    2. The random draws for the Samsung phones will take place as follows:
      1. 1x random draw for 1x Samsung phone on 28 October 2024;
      2. 1x random draw for 1x Samsung phone on 28 November 2024;
      3. 1x random draw for 1x Samsung phone in December 2024.
      4. Only entries that occurred within the month of the random draw will be considered for each specific draw. In other words, if you were a Qualifying Sender or Recipient in October 2024, you will not be entered into the random draw for November 2024.
    3. The random draw for the Honda Grace will occur on 31 December 2024 and the Winner will be announced thereafter. 
    4. The Winner needs to collect the Honda Grace from the Mukuru Zimbabwe Head Office, at the following address:
      Tendeseka Office Park 
      Block 2, Second Floor 
      Samora Machel Avenue 
      Harare 
      Zimbabwe 
    5. The Winners of the respective Samsung phones will be able to collect them at their nearest branch.
    6. Mukuru will contact the Winners on the day of the random draw. If a Winner cannot be reached within 3 attempts over 48 hours, the Prize will be forfeited, and the next Winner will be contacted. 
    7. Winners must provide a form of identity (ID or Passport) when collecting the Prizes.
  4. General
    1. Mukuru employees and agents will not be allowed to enter the Competition. 
    2. Qualifying Participants must be 18 years or older and if you are the Winner of the Honda Grace, own a valid driver’s license, alternatively, nominate a driver to assist with the collection/delivery of the Prize..
    3. Qualifying Participants cannot decline a Prize or negotiate a different Prize than the one allocated.
    4. Any costs involved with collecting Prizes will be for the Winner’s account.
    5. If for any reason, the Competition cannot run as planned because of any technical failures, unauthorised intervention, computer virus, mobile network failure, stock unavailability, tampering, fraud or any other causes beyond our control which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Competition, we reserve the right to cancel, terminate, modify, suspend or cancel the Competition and/or to disqualify any individual who (whether directly or indirectly) causes (or has caused) the problem. 
    6. Mukuru may vary the terms of or cancel the Competition at any time. Mukuru may vary or cancel the Competition at any time without any liability to any person involved directly or indirectly in the Competition. 
    7. The Prize cannot be exchanged for any other currency or product, and is it Mukuru’s discretion as to what model or make is chosen to serve as the Prize.
    8. Mukuru cannot be held liable for any loss, expense or damage to any person participating in the Competition. Mukuru does not endorse the Prize and the Prize is made available “as is”. Any warranties available in respect of the Prize will be those made available by the manufacturer and Mukuru makes no warranties as to merchantability, functionality, fit-for-purpose, or quality.
    9. A failure by Mukuru to enforce any one of the terms and conditions in any instance(s) will not give rise to any claim or right of action by any Qualifying Participant. If Mukuru does not enforce a provision, this will not mean that Mukuru has given up on or lost any rights.
    10. Mukuru will not assume any liability to any participant, or Qualifying Participant in connection with or arising out of the Competition however it is caused, including for any costs, expenses, forfeited rewards, damages and other liabilities 
    11. These Competition Terms and Conditions are governed by the laws of Zimbabwe.