Mukuru Card Safety Tips
As a valued Mukuru customer, here are a few security tips to be aware of. These are by no means a complete list and it remains your responsibility to keep your Mukuru account safe!
Protect your PIN
- When creating your PIN, don’t use easy combinations or obvious numbers like your birthday and do not use repeating or sequential numbers.
- Do not reuse the same PIN across multiple accounts or devices.
- Do not write your PIN down or share your PIN with anyone, including any Mukuru employees or agents. We will never ask you for your PIN.
- If you’re at an ATM, be aware of who else is around you and make sure you cover the keypad when you put in your PIN.
Protect your phone
Protect your card
Contact us immediately to block your Mukuru account if :
If your phone or Mukuru card is accessed by someone else, you could lose the money in your Mukuru account and personal information that is important to you.
* A SIM swap is when someone tricks your mobile phone company into giving them a new SIM card with your phone number. They pretend to be you, often using stolen personal information. Once they get the new SIM card, they can receive your calls and texts, including verification codes for your accounts, which lets them access your online accounts and steal your money or personal information. It’s like switching your phone number to a different phone without you knowing.