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Fraud Prevention

Measures to Prevent Scammers

Scammers often pretend to be Mukuru agents to trick you into giving them your personal and/or financial information. Here are some easy ways to check if someone is a real Mukuru agent and avoid falling for a scam.

How to identify a Mukuru Agent

You receive a phone call from someone claiming to be from Mukuru. You start to feel worried when they say money has been taken from your account or your order has been paid to a different recipient in error. You’re worried that your money might be gone.

But don’t panic!

Scammers know we get scared when we hear bad news about our finances. They use this fear to make us act quickly, which can cloud our judgment. So, when the fake agent asks for personal information to help you supposedly get your money back, you might unknowingly give it to them.

Here’s what you need to know to handle the situation

At Mukuru we take every caution to safeguard your information and your money, so all you need to do is:

Be Aware

Mukuru or our agents will not ask you for your PIN, password or OTPs or any other sensitive information.

Contact us

If you receive any communication from anyone claiming to be a Mukuru agent requesting the above information, hang up and contact our service support team immediately and inform them about the person who contacted you.

Take notes

Try to gather information on the “agent” who is calling you. Their name and surname are a good start and let them know that you need to verify this information with Mukuru. Never allow them to transfer your call. Rather hang up, and contact Mukuru’s service support team directly. If the agent is a Mukuru agent he/she will understand your need to verify them.

So, you’ve been scammed, now what?

If you believe you have been the victim of a scam or fraud, email us immediately.

How to Safeguard Your Personal and Financial Information?

Your personal information is important. Here are some tips to keep it safe:

  • Don’t share personal details like security and identify information in response to unexpected phone calls, texts, or emails.
  • Be careful about how much personal information you post online, such as your birthday or where you were born.
  • Check what information social media sites, Google, and other search engines have about you and remove anything you don’t want public.
  • Use different passwords for each service you use, especially with Mukuru and other financial companies.
  • Keep your physical documents secure and get rid of any unwanted papers, old statements, and old cards.
  • Avoid using public computers at airports or hotels for online transacting.

Recognizing Suspicious Communications

Recognizing suspicious communications is key to safeguarding your personal and security information. Here are some of the most common methods that scammers use to try gain access to your secure information:
Recognizing suspicious communications is key to safeguarding your personal and security information. Here are some of the most common methods that scammers use to try gain access to your secure information:

Phishing Emails

Phishing is a trick where scammers send out a lot of emails, hoping to catch someone off guard. Sometimes, it only takes one successful attempt for them to win. These emails might look real, but you can spot them by looking for some warning signs.

Here are some things to look out for:

  1. Email Address: Does it look strange or unusual?
  2. Greeting: Do they call you “Dear Customer,” your actual name, or not greet you at all?
  3. Links: Are they asking you to log in through a link in the email?
  4. Security Issues: Do they mention any problems with your account?
  5. Urgency: Are they pushing you to act quickly?

Always take a moment to carefully read any unexpected email. Scammers hope you’re too busy or stressed to think clearly and will do what they ask without questioning it.

Don’t subscribe from emails from unknown advertisers.

Scammers often send fake emails with deals or offers to see if your email is real. If you click to unsubscribe, it confirms your email is valid, and they may try to target you for more info.

Attachments and Links

Don’t click on links or open attachments in emails, texts, or social media messages that you weren’t expecting. They might appear to be about things like tax refunds, package deliveries, or invoices to trick you into clicking.

Identifying Suspicious Text Messages

Just like email addresses can be faked, phone numbers can be too. This means that a call or text can look like it’s coming from a trusted source, like Mukuru.

Lately, many people have been getting scam texts asking them to confirm a transaction they didn’t make or to verify a new person added to their account. These messages often include a link that, if clicked, leads to a fake webpage where you might be asked to enter personal information. This could also result in malware being downloaded to your device.

If you receive a text message about activity on your Mukuru transaction order that you weren’t expecting, it’s important that you do the following:

  • Call us right away.
  • Don’t click on any links in these types of texts.
  • Report suspicious text messages by screenshotting the information and sending it to us via email.

How to Inform Mukuru when you Suspect Fraudulent Activity