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Mukuru Wallet Security Tips

Important Safety Tips

As a valued Mukuru customer, here are a few security tips to be aware of. These are by no means a complete list and it remains your responsibility to keep your Mukuru wallet account safe!

Protect your PIN

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  • When creating your PIN, don’t use easy combinations or obvious numbers like your birthday and do not use repeating or sequential numbers.
  • Do not reuse the same PIN across multiple accounts or devices.
  • Do not write your PIN down or share your PIN with anyone, including any Mukuru employees or agents. We will never ask you for your PIN. 

Protect your phone

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  • Always protect access to your phone with a passcode or fingerprint/facial access.
  • Do not give your phone to anyone to use Mukuru for you.
  • Immediately change your passcode and PIN if you think someone has accessed your phone.
  • Do not click on any attachment or links provided in emails, especially emails that look like they may come from your bank or financial institution.

Contact us immediately to block your Mukuru account if :

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  • Your phone is stolen, you lose your phone, or you suspect that there has been a SIM swap* you didn’t know about.
  • Be vigilant about a possible SIM swap* – if your phone loses network service completely, you need to investigate with your Mobile Network Provider immediately. Never ignore an SMS message alerting you to a pending SIM swap request on your number.
  • Someone else now knows your PIN.
  • You see transactions on your account you don’t know about.

If your phone, Mukuru wallet is accessed by someone else, you could lose the money in your Mukuru account and personal information that is important to you.

* A SIM swap is when someone tricks your mobile phone company into giving them a new SIM card with your phone number. They pretend to be you, often using stolen personal information. Once they get the new SIM card, they can receive your calls and texts, including verification codes for your accounts, which lets them access your online accounts and steal your money or personal information. It’s like switching your phone number to a different phone without you knowing.