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Mukuru is a leading next generation Fintech business that gives the emerging consumer access to affordable and reliable financial services. Our foundation is built on international money transfers – helping you to move money into, out of, and around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet, it has never been easier.

From this base we’ve grown to provide a broad range of services to answer all the financial needs of our customers.

Please contact our support department if you have any concerns about your order or chat directly to our support staff using the Mukuru website.

Please quote your order number when you call so that we can help you quickly.

Your recipient will be sent a voucher number via SMS/Whatsapp with collection details. They will need to take the voucher number and their proof of ID to one of our Branches, Booths or Collection Partners. Our partners vary from banks, retail outlets and mobile wallets.

You can send money home today! As soon as you have signed up for your Mukuru account, either online or over the telephone, you can immediately start sending money back home.

Payments can be made to Mukuru in one of the following ways:

• Cash: via any of our retail partners. Please remember to quote your order number as the reference so that we can track your payment.
• Online or Telephone Banking: by transferring money to our bank accounts using the online banking or telephone banking options offered by your bank account. Please remember to quote your order number as the reference so that we can track and match your payment. Our banking details will be sent to you if you choose to pay via one of our banking partners.

An order is the registered purchase of a product or service that you’ve created either online or telephonically.

Having your customer number close at hand allows our customer service staff to access your details quickly, making it easier for them to assist you further.

Unfortunately not. To ensure our high standards of security are maintained, we will never allow anyone else to use someone else’s account. To help us maintain the highest security standards, please take a couple of minutes to establish your own Mukuru account.

Our sign up process is easy provided you have the correct documentation, namely: 

proof of ID, proof of income and proof of residency.

A Mukuru account is a confidential account, which keeps track of both your orders and your recipients’ details. We continually update our systems and will never pass on your personal details to a third party.

• As an online customer you can place orders, view and amend recipient details, and even replicate previous orders, all online, using your account. 
• If you prefer to transact over the telephone you will still have a Mukuru account, managed by one of our operators who will update the details of your orders as and when you wish to place them.

• You can collect cash at any Mukuru Branch or booth across Zim
• You can collect cash via World Remit, Remitly and Moneytrans at any Mukuru booth or branch. 

Transfers to Zimbabwe are processed instantly once payment is confirmed.

To send money to Zimbabwe, you’ll need to sign up for a Mukuru account. The required information and documentation include:

1. For Mukuru Core Account:
2. Full name, gender, date of birth, phone number, physical address, occupation and identity document (e.g., Zimbabwean ID, valid passport, foreign passport, or driver’s license).

These documents are necessary to comply with regulatory requirements and ensure the security of transactions.

Yes, Mukuru is a regulated fintech company that provides affordable and reliable financial services, including international money transfers.

Payments to Mukuru can be made through various methods, depending on your location:

1. Cash: Via any of Mukuru’s retail partners. Remember to quote your order number as the reference.
2. Mobile Wallet: Available through Mukuru and partner digital wallets in the sending countries. Simply use your order number as the reference.
3. Online or Telephone Banking: By transferring money to Mukuru’s bank accounts using your bank’s online or telephone banking options. Use your order number as the reference.

Specific payment options may vary based on the country you’re sending from.

Mukuru’s fees vary depending on the transfer amount, destination, and payout method. For example, sending money to a Mukuru Wallet incurs a fee of 1.3% for amounts between $1.00 – $4.99, and 3.3% (including a 2% IMTT) for amounts between $5.00 – $500.00. It’s recommended to check the Mukuru website or contact customer support for specific cost details.

Yes, Mukuru provides tracking for your money transfers. Your recipient will receive a voucher number via SMS or WhatsApp with collection details.

You can contact Mukuru’s customer support team if you have any concerns about your order.

With a Mukuru Lite account, you can send up to $5,000 per day or week, $20,000 per month, and $50,000 per year for international money transfers. For domestic transfers within Zimbabwe, the limits are $500,00 per day, $ 5,000.00 per month, and $ 20,000.00 per year.

Recipients in Zimbabwe can collect their cash at any Mukuru branch, booth, or collection partner. They will receive a voucher number via SMS or WhatsApp with collection details and will need to present this voucher number along with their proof of ID at the collection point.

Yes, you need to sign up for a Mukuru account to send money. The sign-up process is straightforward and can be done online, via mobile channels like WhatsApp or USSD, or by contacting Mukuru’s call center. You’ll need to provide the necessary documentation during the registration process.

Exchange rates vary and are subject to change. Mukuru offers competitive exchange rates for money transfers. It’s best to check the current rates on Mukuru’s website or contact their customer support for the most accurate information.