The Mukuru “Branded Merchandise” Competition (“the Competition”) is run by Mukuru Financial Services Zimbabwe Limited (Company Registration Number 31/2024) (“Mukuru”) from 14 February 2025 to 31 December 2025, or until Mukuru decides to end the Competition (“the Competition Period”), subject to these specific terms and conditions (“Specific Ts & Cs”) and the general terms and conditions for competitions found at www.mukuru.com (“General Competition Ts & Cs”), together the “Competition Ts and Cs”.
By participating in the Competition, you confirm that you have read and agree to be legally bound by the Competition Ts & Cs.
If you have any questions about the Competition Ts & Cs or the Competition itself, please contact us by email at [email protected] (weekdays during office hours 08h00 – 17h00).
Competition Entry Requirements:
To qualify to participate in the Competition, you must:
Sign up for the new Mukuru Wallet before or during the Competition Period by using WhatsApp (+263 867 700 9604) or USSD (*646#);
Transact using your Mukuru Wallet during the Competition Period;
Engage with the designated Mukuru Zimbabwe Facebook post by commenting #MukuruSupportsTheChevrons.
Only entries submitted via the designated Mukuru Zimbabwe Facebook posts will be considered valid.
Only individuals who are 18 years or older, registered Mukuru customers, and residents of Zimbabwe are eligible to participate.
“Qualifying Participants” will be those who fulfill the requirements set out in 2.1, 2.2 and 2.3 above.
Mukuru processes your personal information when you use the Mukuru service. Protecting your personal information is important to Mukuru and processing is done according to our Privacy Notice. When we run Competition s and you qualify for a prize, Mukuru will need to process your personal information for additional purposes. For example, your personal information may be used to validate your entry, make the prize available to you if you are a winner and potentially share your personal information with 3rd parties (including 3rd parties in other countries) who have a need to know. We will ensure those 3rd parties have adequate data protection safeguards in place. Mukuru may also announces the winners on social media or live on broadcast air. If the Competition includes Mukuru wanting to post photos of you as a winner on social media, you will be asked if you agree thereto. By entering this Competition, you consent to Mukuru processing your personal information for the purposes of validating your entry, awarding the prize, and making any related announcements regarding the Competition.
The Prize
For each designated Mukuru Zimbabwe Facebook post, one (1) winner will be selected to receive one (1) piece of Zimbabwe Cricket branded merchandise. The merchandise offered may include, but is not limited to, Zimbabwe Cricket jerseys, caps, bucket hats, or veranda hats.
All prizes are awarded subject to the successful fulfilment of the Competition entry requirements set out in Clause 2. No partial prizes will be awarded.
Winners must collect their prize in person from Tendeseka Office Park or one of the main Mukuru branches located in Harare, Bulawayo, Gweru, Mutare, or Masvingo. At the time of collection, winners are required to present valid identification (National ID, Driver’s License, or valid Passport).
Winner Announcement & Notification
For each designated Mukuru Zimbabwe Facebook post, a random draw will be conducted 72 hours after the post has gone live. This draw is applicable exclusively to residents of Zimbabwe, and one (1) winner will be selected per post.
The winner will be notified via SMS and/or email. Additionally, Mukuru will make up to three (3) phone call attempts to contact the potential winner. If the winner cannot be contacted after three attempts, the prize will be forfeited, and Mukuru reserves the right to select an alternative winner from the eligible entries.
Winners will be publicly announced on the Mukuru Zimbabwe Facebook page on the final day of the respective match or series.
Upon notification and at the time of prize collection, winners must present valid identification (National ID, Driver’s License, or valid Passport). By accepting the prize, winners also consent to having their photo and/or video captured and used for promotional purposes following the campaign, unless they expressly opt out at the time of notification or collection.
General
Mukuru employees and agents (including their immediate family members) are not allowed to enter the Competition.
Winners cannot decline a prize they have rightfully won or request a different prize.
Mukuru reserves the right to cancel, suspend, or modify the Competition at any time if technical failures, unauthorized intervention, or any other causes beyond its control affect the fairness, integrity, or proper conduct of the Competition.
If the Competition is terminated early, any winners determined prior to termination will still receive their prizes, provided they have complied with the Competition Ts and Cs.
The prize is not transferable for cash or any other item, unless otherwise stated in the Competition Ts and Cs or agreed in writing by Mukuru.
Mukuru will not be liable for any costs, damages, or losses incurred by any participant or winner in connection with this Competition. The prize is provided “as is,” without any warranties other than those given by the original issuer (if applicable).
Failure by Mukuru to enforce any of the Competition T’s and C’s does not constitute a waiver of those terms and does not give rise to any claim by any participant.
The Competition T’s and C’s are governed by the laws of Zimbabwe. By entering the Competition, you agree to indemnify Mukuru against any claims or liabilities arising from your participation or acceptance of a prize.
Acceptance
By participating in this Competition, you acknowledge that you have read, understood, and agree to be bound by the Competition Ts and Cs.
