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You can create an order in two simple ways: 

1. Click the “Send” button, which is available on the navigation bar. 
2. Alternatively, click the “Send Money” button on the dashboard rate checker. 

Follow the instructions to select or add a recipient, amount, payment method, and payout method. Select “Confirm Order” to create the order. Depending on your payment method of choice the funds may be paid instantly or settled at a later time. 

You can cancel an uncollected order through your App by selecting the order. On the order details screen select “Cancel Order”. If you paid for an order and wish to have it refunded, please contact our Mukuru support.

You can view your transaction details in three ways: 

1. Click the “Transactions” icon on the navigation bar. 
2. Select “Transactions” from the menu. 
3. View your recent transactions on your dashboard. 

To increase your send limits to CORE, follow these steps:   

1. Select “My Limits” from the menu and select “Upgrade to Core” or select “Verify Identity” on your App dashboard.  
2. Alternatively, select “View Profile” from the menu and scroll down to the Documents section and select “Manage”, and “Add document”. Follow the steps to upload the required documents.  

To increase your send limits to MAX, follow these steps:   

1. Select “Increase Send Limits” on your App dashboard if you are already on Core.  
2. Alternatively, select “My Limits” from the menu and select “Upgrade to Max”. Follow the steps to upload the required documents. 

To change a recipient’s name, follow these steps: 

1. Select “Recipients” from the menu or click the Recipients icon on the navigation bar. 
2. Click on the recipient you wish to edit.  
3. Select “Edit” on the recipient details screen. 
4. Update the recipient’s details and select “Save Changes”.

Recipients that are linked to wallets, cards, or bank accounts may not be editable on the App. Contact Mukuru support if you are unable to edit your recipient on the App. 

To change your mobile number: 

1. Select “View Profile” from the menu. 
2. On the “My Profile” screen, scroll down to the “Contact Details” section and click the edit icon next to the mobile number. Update the number and “Save Changes”.   

Once you have verified your mobile number it will be updated on your account. 

To close your Mukuru account on the App select the menu button and go to Settings. Select Delete My Profile and add the reason for leaving. Select Submit, and your request will be processed by our privacy team. Alternatively, you can email your request to [email protected]. Please ensure all pending orders are completed or cancelled before closing your account. 

You can purchase a voucher via WhatsApp, USSD and the Mukuru App

Follow these steps:

1. Open the Mukuru App, WhatsApp, or use USSD. 
2. Go to: Buy/Pay > Vouchers 
3. Choose your voucher provider. 
4. Enter the amount.
5. Confirm the transaction with your 4-digit Mukuru Card PIN. 
   • You’ll receive your voucher PIN instantly or within 15 minutes. 
6. If you didn’t receive your voucher PIN, you can retrieve the last 3 PINs yourself: 
   • Mukuru Card Menu > Buy/Pay > Vouchers (NEW) > View Last 3 Voucher PINs 
   • To use your voucher: Enter your voucher PIN at checkout on the retailer’s website. 

Important:

• Check your vouchers provider’s T&Cs for limits and validity of the voucher
• A fee of R2 applies to a purchase of a voucher, no hidden costs. You’ll always see the fee on the confirmation screen before you pay. 
• No refunds: All vouchers are non-refundable and cannot be exchanged after purchase. 
• Single use: It cannot be split across multiple transactions or used for other purchases. 

Payout of a successful claim is made within 48 hours into the beneficiary’s valid South African Bank account.

Repatriation begins as soon as the paperwork is submitted.

1. The beneficiary must complete and submit the claim form along with all necessary documentation
2. Mukuru will submit the claim and all relevant documentation to Siyavika
3. The claim is then sent to Guardrisk for approval

Call us on 086 001 8556 or email us directly at [email protected]. 

Send your ID /passport number and last 4 digits of your card number to 34246.
For more assistance call us on 086 001 8555.

• FREE swipes at retailers
• Withdraw cash at retailers and SAVE on ATM costs
• Buy airtime and pay ZERO transaction fees
• Go cashless with your Mukuru Card! Purchase airtime, electricity, and settle your DStv payments directly from your phone

Get your salary paid directly onto your Mukuru card 

Simply give your Mukuru card EFT details to your employer. To access your details:

• WhatsApp +2786 001 8555 and select Mukuru Card 
• Select > EFT account details  

(i) Mukuru Cards use Access Bank to receive EFTs  

 Top up cash at our branches or retail partners

• WhatsApp +2786 001 8555 and select Mukuru Card   
• Select > Deposit Cash  
• Follow prompts and take your unique REF/order number to any one of the accepted retail partners within 72 hours. 

Mukuru is a leading next generation Fintech business that gives the emerging consumer access to affordable and reliable financial services. Our foundation is built on international money transfers – helping you to move money into, out of, and around Africa. Whether you are sending cash for instant collection or topping up a bank account or mobile wallet, it has never been easier.

From this base we’ve grown to provide a broad range of services to answer all the financial needs of our customers.

Option 1: EFT transfer of at least R100 using your 11 digit unique Mukuru Money number into Access Bank (previously Grobank).

Option 2: Cash deposit using a wiCode at any Shoprite / Checkers / Usave by dialing *130*566# and requesting a wiCode on your phone.

WhatsApp +2786 001 8555 or Dial *130*566# 

•  Select > Mukuru Card
• Enter > Pin
• Balance will be displayed above the card menu

WhatsApp +2786 001 8555 or Dial *130*566#

• Select > Mukuru Card
• Enter > Pin
• Select > Buy/Pay
• Select > Airtime

Follow prompts to complete

Simply dial *130*566#, call 086 001 8555 or visit our mobi site mobile.mukuru.com.

To set your USSD Secret PIN, dial *130*566#, choose the card option and follow the prompts.

• Self-service via USSD, WhatsApp or Mukuru App 
• Live Chat support on +27 86 001 8555 assisted by the Level 1 Card Team 
• Submission of a clear ID selfie via email to : [email protected]