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Terms & Conditions for Mukuru’s 4ALL Voucher Campaign

  1. Introduction
    1. The Mukuru’s 4ALL Voucher Campaign (“the Campaign”) is being run by Mukuru Africa (Pty) Ltd with registration number 2013/003424/07 (“Mukuru”) in partnership with Lesaka Alternative Digital Products Pty Ltd (“Lesaka”) from 5 October 2026 to 8 November 2026 (“the Campaign Period”) subject to these specific terms and conditions and the general terms and conditions for Campaigns which can be found at www.mukuru.com (“Campaign T’s & C’s”). 
    2. The 4ALL vouchers for this Campaign are managed by Lesaka (“4ALL Voucher”). The 4ALL Vouchers are governed by Lesaka’s own terms and conditions (“Lesaka’s Terms”), which are available from Lesaka upon request. 
    3. Mukuru is not responsible for 4ALL Voucher’s redemption, availability, expiry, value, use or any goods or services purchased using a 4ALL Voucher. The 4ALL Vouchers are issued and managed by Lesaka and are subject to Lesaka’s Terms.
    4. By participating in the Campaign, you confirm that you have read and agree to be bound by the Campaign T’s & C’s and Lesaka’s Terms.
    5. If you have any questions about the Campaign Ts & Cs or the Campaign itself, please contact us by email at [email protected] (weekdays during office hours 08h00 – 17h00).
  2. Campaign Entry Requirements:
    1. To qualify to participate in the Campaign, you must:
      1. be a registered Mukuru Customer (as defined by Mukuru) in South Africa; and
      2. during the Campaign Period, purchase a 4ALL voucher to the value of 50.00 (fifty Rand) or more in a single transaction via a Mukuru channel (Mukuru App, WhatsApp or USSD) (“Minimum Qualifying Transaction”).
    2. Each Minimum Qualifying Transaction in Clause 2.1.2 constitutes one (1) entry. Multiple qualifying transfers create multiple entries. Reversed, cancelled or refunded transfers are not eligible.
    3. Persons who fulfill the requirements of clause 2.1 above will be referred to as “Qualifying Entrants” for the purposes of the Campaign.
    4. Mukuru processes your personal information when you use the Mukuru Service. Protecting your personal information is important to Mukuru and processing is done according to our Privacy Notice. When we run Campaigns and you qualify for a Prize, Mukuru will need to process your personal information for additional purposes.  For example, your personal information may be used to validate your entry, make the reward available to you if you are a winner and potentially share your personal information with 3rd parties (including 3rd parties in other countries) who need to know.  We will ensure those 3rd parties have adequate data protection safeguards in place. Mukuru also announces the winners on social media.   If the Campaign includes Mukuru wanting to announce you as a winner and post photos of you as a winner on social media, you will be asked if you agree thereto, and you have the right to refuse.
  3. The Prize
    1. There will be one (1) random draw at the end of each week of the Campaign Period to select forty (40) winners per week and two hundred (200) winners in total over the Campaign Period. Each winner will each receive a 4ALL Voucher valued at R100.00 (one hundred Rand) (“Prize”).
    2. The winners can use the Prize at all 4ALL Voucher participating merchants within the voucher’s validity period. The Prize will expire within 3 (three) years from date of issuance and is subject to Lesaka’s Terms.
    3. Prizes are awarded subject to compliance with Section 2, are not transferable or exchangeable, and cannot be redeemed for any alternative.
  4. Announcement of winners
    1. The random draws at the end of each week of the Campaign Period will take place on or about the following dates:
      1. 14 October 2026 to select forty (40) winners; 
      2. 21 October 2026 to select forty (40) winners; 
      3. 28 October 2026 to select forty (40) winners; 
      4. 4 November 2026 to select forty (40) winners; and 
      5. 11 November 2026 to select forty (40) winners.
    2. The Prize will be sent as a 4ALL Voucher code via SMS to the winner’s registered Mukuru cell phone number within seven (7) days after the winner announcement and verification. Winners will be contacted directly via their registered cell phone number and asked to verify their Mukuru account and provide their phone number to receive the Prize. Proof of entry and identification may be required. Winners must present acceptable identification (e.g., National ID/Passport/Driver’s Licence) and any information reasonably required to facilitate the Prize receipt.
    3. If Mukuru fails to obtain a positive response within 72 hours of contacting a winner after three (3) attempted calls over 72 hours, the Prize will be forfeited, and the next winner will be contacted.
    4. Winners will be announced on Mukuru’s social media platforms and in-branch communications at relevant Mukuru points in South Africa. Mukuru will publish the winner’s names for promotional purposes.
  5. General
    1. Mukuru employees, agents and their immediate family members will not be allowed to enter the Campaign.
    2. Qualifying Entrants must be 18 years or older.
    3. If for any reason, the Campaign cannot run as planned because of any technical failures, unauthorised intervention, computer virus, mobile network failure, tampering, fraud or any other causes beyond our control which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Campaign, we reserve the right to cancel, terminate, modify, suspend or cancel the Campaign and/or to disqualify any individual who (whether directly or indirectly) causes (or has caused) the problem. 
    4. Mukuru may vary the terms of or cancel the Campaign at any time. Mukuru may vary or cancel the Campaign at any time without any liability to any person involved directly or indirectly in the Campaign. 
    5. Mukuru cannot be held liable for any loss, expense, or damage to any person participating in the Campaign. Mukuru accepts no liability for the quality, availability, or any aspect of the goods or services redeemable using the Prize. Redemption and use of the Prize are subject to Lesaka’s Terms. 
    6. A failure by Mukuru to enforce any one of the terms and conditions in any instance(s) will not give rise to any claim or right of action by any Qualifying Entrant. If Mukuru does not enforce a provision, this will not mean that Mukuru has given up on or lost any rights.
    7. Mukuru will not assume any liability to any participant, or Qualifying Entrant in connection with or arising out of the Campaign however it is caused, including for any costs, expenses, forfeited rewards, damages and other liabilities 
    8. These Campaign Terms and Conditions are governed by the laws of South Africa.