Our Values

What drives us and makes us different

A FEW SIMPLE THINGS

That Make Us Stand Out

1

Mukuru helps you move money around Africa. Sending cash for instant collection or topping up a bank account or mobile wallet, has never been easier. We use the latest mobile and web-based technologies to give you the best experience possible. But that’s just half the story. To really understand us, you need to know the “why” behind all we do.

2

We know that every one of our customers has a story; just like we do. So whether you are sending money for school fees, hospital bills, rent or groceries, we are passionate about making that story end well.

3

It is this, the opportunity to enrich the lives of Africa’s people by helping family, friends and loved ones stay connected, that motivates us to improve, to do more and to reach further. To us, a remittance is more than money. It represents the love, care and hard work of the sender and can be a lifeline, an opportunity or even a celebration to the recipient.

4

So when you send money with Mukuru, you can rest assured that you will get great service from people who understand you.

The Mukuru Why

We exist as a remittances company, to empower migrants to move money in a convenient, safe and affordable manner. These workers, We exist as a remittance company to offer access to convenient, safe, secure, reliable, affordable and transformation financial solutions; with a suite of products and services that make it easier for people to do what they want and need to do – beyond our traditional money transfer/remittances offering (including card, wallet, insurance, savings and investments); and a range of options to suit individual customers’ needs – spanning a variety of physical and digital engagement platforms, pay-out locations and languages – across an ever-expanding footprint covering sub-Saharan Africa, the UK, EU and South Asia. Unleashing an abundance of possibilities – for everyone.

The Mukuru Mission

To African consumers, rapidly emerging in an increasingly digitised world of opportunity, Mukuru provides access to a broad range of convenient, safe, secure, reliable, affordable, inclusive and transformation financial solutions; together, we unleash possibility.

SOME OF OUR

Core Values

1

World Class Service

We truly value and respect our customers. If it were not for them, we would not be us. That is why we strive to provide excellent service that is always WORLD CLASS! We aim to consistently exceed our customers’ expectations by genuinely understanding their needs.

3

Integrity

We value INTEGRITY. To us, it’s about being honest in every aspect of our work and going above and beyond the call of duty. We are all individually and collectively responsible for the company and each other, and we hold ourselves to the highest standards. Treating others with respect is foremost in all that we do.

5

Passion In Work and Play

Our PASSION for life drives us. We love helping our clients achieve their goals, take care of their loved ones or just grow their savings. We have seen the difference our work makes and this energises us to keep going. We also understand the importance of enjoying time with our colleagues, loved ones and communities – applying passion to everything we do!

2

A Sense of Family

The Mukuru FAMILY is a home away from home. We believe that authentic relationships in which people value, support and care for one another are the cornerstone of any great organisation. We all come from different walks of life, but when together, we are a family working in a spirit of unity for the greater good of our communities.

4

Growth Through Learning

We encourage personal GROWTH. We want every employee to realise their ultimate potential by fostering a continual willingness to learn. We encourage our staff to seek personal development opportunities and challenge themselves in their roles. We believe that as each person grows, so does the company.

6

Innovation and Creativity

INNOVATION and CREATIVITY underpin all we do. They also put us at the cutting-edge of technology-driven financial products and services. The desire to improve, to enhance and to create runs through the whole company. When simply improving something will not get us where we want to be, we create it. Just because “it has not been done before” doesn’t mean it can’t be done at all. We love the feeling of pushing boundaries for the benefit of our customers.

Scroll over this map to see Mukuru’s footprint

PAY-IN & PAY-OUT COUNTRY
PAY-OUT COUNTRY
PAY-IN COUNTRY