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Terms & Conditions for the Refer your Friend Campaign

  1. Introduction 
    1. The Refer your Friend Campaign (“the Campaign”) is being run by Mukuru Africa (Pty) Ltd (Company Registration number 2013/003424/07) (“Mukuru”) from 23 September 2024 and until such time that Mukuru ends the Campaign (“the Campaign Period”) subject to these specific terms and conditions and the general terms and conditions for Campaigns which can be found at www.mukuru.com (“Competition Ts & Cs”).
    2. By entering the Campaign, you confirm that you have read and agree to be legally bound by the Competition Ts & Cs.
    3. If you have any questions about the Competition Ts & Cs or the Campaign itself, please contact us at [email protected] (weekdays during office hours 08h00 – 17h00).
  2. Campaign Information and Conditions:  
    1. In order to enter or participate in the Campaign you must be:
      1. A Mukuru Core Card Customer (as defined by Mukuru), living in South Africa The value of the Incentive may change from time to time and will be made available on all Mukuru social media platforms together with the period of validity; OR
      2. a Mukuru Customer (as defined by Mukuru), living in South Africa. The value of the Airtime Incentive may change from time to time and will be made available on all Mukuru social media platforms together with the period of validity;
      3. during the Campaign Period, refer friends or family who are not existing Mukuru Customers, to sign up to Mukuru via WhatsApp. To qualify, you must follow the Refer your Friend steps on Mukuru’s Whatsapp, sign-up function, which includes a digital flyer being sent to the referred persons with a link for them to sign up via WhatsApp.
    2. Customers who sign up using an ID from any country other than South Africa will automatically be rejected during KYC verification and shall not qualify for any of the Incentives
    3. Each cell number or referred person may only be referred once under these Ts & Cs.
    4. You may refer up to a maximum of 5 (five) people during the Campaign Period.
    5. You can only be referred and sign up as a referred person by using the details of a South African registered mobile number.
    6. Customers (referrers) will be limited to 5 Successful Referrals per month.
    7. Customers who fulfil the requirements of clause 2.1 -2.6 above will be referred to as “Qualifying Customers” for the Campaign.
  3. The Incentive
    1. Incentives for this Campaign have been discontinued until further notice.
  4. General  
    1. Please Note:  Mukuru may end this Campaign or vary the terms of this Campaign at any time without any liability to any person involved directly or indirectly in the Campaign.
    2. Mukuru reserves the right to ask for additional Know Your Customer (KYC) documents of anyone partaking in the Refer your Friend Campaign to comply with our KYC obligations and protect against fraud.
    3. Mukuru reserves the right to cancel or reject the referral to a friend for any legitimate reason at its discretion and in particular if:
      1. Mukuru suspects that the Refer your Friend Campaign has been abused in any way;
      2. you open more than one Mukuru account or spawning multiple fake accounts; 
      3. Mukuru has any reason to believe that you are inviting current Mukuru Customers to register new accounts;
      4. for any reason that raises concerns of illegal activities;
      5. or for any other reason that raises concerns of suspicious behaviour which is not in accordance with the spirit of the Refer your Friend Campaign.
    4. Mukuru reserves the right to suspend accounts of Mukuru Customers if it has any reason to believe or suspect that the Refer your Friend Campaign is being abused.
    5. If for any reason, the Campaign cannot run as planned because of any technical failures, unauthorised intervention, computer virus, mobile network failure, tampering, fraud or any other causes beyond our control which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Campaign, we reserve the right to cancel, terminate, modify, suspend or cancel the Campaign and/or to disqualify any individual who (whether directly or indirectly) causes (or has caused) the problem.
    6. The Incentive is not transferable for cash or otherwise.
    7. Mukuru cannot be held liable for any loss, expense or damage to any person participating in the Campaign.
    8. A failure by Mukuru to enforce any one of the terms and conditions in any instance(s) will not give rise to any claim or right of action by any Qualifying Customer. If Mukuru does not enforce a provision, this will not mean that Mukuru has given up on or lost any rights.
    9. Mukuru will not assume any liability to any participant, or Qualifying Customer in connection with or arising out of the Campaign however it is caused, including for any costs, expenses, forfeited Incentives, prizes, damages and other liabilities
    10. These Campaign Terms and Conditions are governed by the laws of South Africa.