Home > Legal > Terms & Conditions for VALR Wallet Incentive Campaign

Terms & Conditions for VALR Wallet Incentive Campaign

  1. Introduction
    1. The VALR  Wallet Incentive Campaign (“the Campaign”) is being run by Mukuru Africa (Pty) Ltd with registration number 2013/003424/07 (“Mukuru”) in partnership with VALR (Pty) Ltd with registration number 2018/211274/07 from 9 March 2026 – 6 April 2026 (“the Campaign Period”) subject to these specific terms and conditions and the general terms and conditions for Campaigns which can be found at www.mukuru.com (“Campaign T’s & C’s”).
    2. The USD Coin (“USDC”) wallet for this Campaign is managed by VALR (Pty) Ltd (“VALR Wallet”). VALR’s Wallet is governed by its own terms and conditions, which you can read at https://support.valr.com/hc/en-us/articles/360019021931-Terms-of-Service. Mukuru does not run the VALR Wallet or have any responsibility for the holding, processing, transfer, payment or settlement of any USDC in a VALR Wallet. Mukuru only offers a platform through which you can access the VALR Wallet and buy USDC.
    3. By participating in the Campaign, you confirm that you have read and agree to be bound by the Campaign T’s & C’s and the VALR Wallet Terms.
    4. If you have any questions about the Campaign T’s & C’s or the Campaign itself, please contact us by email at [email protected] (weekdays during office hours 08h00 – 17h00). If you have any questions about the VALR Wallet, USDC balances, Bonus (as defined in clause 3 below) crediting, or VALR Wallet Terms, please contact Mukuru at +27860018555, who will escalate your questions to VALR.
  2. Campaign Entry Requirements: 
    1. To enter the Campaign, you must:
      1. be a registered Mukuru Customer (as defined by Mukuru) in South Africa; 
      2. sign up to the VALR Wallet in South Africa before or during the Campaign Period, accessed through the designated Mukuru platform; 
      3. during the Campaign Period, use the VALR Wallet to complete a USDC purchase via the Mukuru “Save in Dollars” feature on WhatsApp and have the USDC successfully credited to your VALR Wallet (the “Qualifying Transaction”); and 
      4. be among the first 1000 Mukuru Customers to complete a Qualifying Transaction during the Campaign Period, as verified by Mukuru. 
    2. be among the first 1000 Mukuru Customers to complete a Qualifying Transaction during the Campaign Period, as verified by Mukuru. 
    3. Persons who fulfil the requirements of clause 2.1 above will be referred to as “Qualifying Entrants” for the purposes of the Campaign.
    4. Each Qualifying Transaction in clause 2.1.3 constitutes 1 entry, and each Qualifying Entrant is only limited to 1 entry, subject to the further limitations capture. in these Terms and Conditions. Reversed, cancelled or refunded transfers do not constitute a Qualifying Transaction and are not eligible for entry into the Campaign or for any Bonus.
    5. Mukuru and VALR process your personal information when you use the Mukuru and/ or VALR service. Protecting your personal information is important to us and processing is done in accordance with each company’s privacy notice. When Mukuru and VALR run Campaigns and you qualify for a Bonus, Mukuru and VALR will need to process your personal information for additional purposes.  For example, your personal information may be used to validate your entry, make the Bonus available to you if you are selected and potentially share your personal information with 3rd parties (including 3rd parties in other countries) who need to know for purposes related to the administration of the Campaign and the awarding of the reward.  We will ensure those 3rd parties have adequate data protection safeguards in place. Mukuru and VALR may also announce the winners on social media. If the Campaign includes Mukuru or VALR wanting to post photos of you as a winner on social media, you will be asked if you agree thereto, and you have the right to refuse.
  3. The Bonus  
    1. Subject to the limits set out below, all Qualifying Entrants who complete a Qualifying Transaction will be eligible to receive a bonus in USDC equal to the value of the USDC purchased in their Qualifying Transaction (“the Bonus”). 
    2. The Bonus shall be capped at a maximum value of 10 USDC per Qualifying Entrant, regardless of the value or number of Qualifying Transactions completed.
    3. Each Qualifying Entrant may receive one Bonus only for the entire Campaign Period. Where a Qualifying Entrant completes more than one Qualifying Transaction during the Campaign Period, only the first Qualifying Transaction will be taken into account for purposes of calculating the Bonus.
    4. Mukuru will notify the Qualifying Entrant via SMS sent to their registered number to confirm that they will receive a Bonus. The Bonus will automatically be credited to the Qualifying Entrant’s VALR Wallet by VALR within 10 days of verification of the Qualifying Transaction, subject at all times to the VALR Wallet Terms and completion of any verification, compliance, or regulatory checks required by VALR. 
    5. Mukuru does not guarantee the timing of crediting, nor is Mukuru responsible for any delay, withholding, restriction or failure to credit the Bonus arising from the application of the VALR Wallet Terms.
    6. A Qualifying Entrant acknowledges that VALR may, in accordance with the VALR Wallet Terms, delay, restrict, suspend or withhold access to USDC (including any Bonus). Mukuru shall have no liability to a Qualifying Entrant where a Bonus is withheld due to actions taken by VALR in compliance with its legal or regulatory obligations.
    7. The Bonus will only be redeemable by the Qualifying Entrant.
  4. General 
    1. Qualifying Entrants must be 18 years or older.
    2. If for any reason, the Campaign cannot run as planned because of any technical failures, unauthorised intervention, computer virus, mobile network failure, tampering, fraud or any other causes beyond our control which corrupt or affect the administration, security, fairness, integrity or proper conduct of the Campaign, Mukuru reserves the right to cancel, terminate, modify, suspend or cancel the Campaign and/or to disqualify any individual who (whether directly or indirectly) causes (or has caused) the problem. 
    3.  Mukuru may vary or cancel the Campaign at any time without any liability to any person involved directly or indirectly in the Campaign. 
    4. Mukuru cannot be held liable to any person, participant, or Qualifying Entrant arising from or in connection with participating in the Campaign, any Qualifying Transaction, or the awarding or non-awarding of a Bonus, however it is caused, including for any costs, expenses, forfeited Bonus, damages and other liabilities. 
    5. To the fullest extent permitted by law:
      1.  Mukuru shall not be liable for any loss, damage, cost or claim arising from or in connection with the VALR platform, VALR Wallet, the USDC held therein, or any act or omission of VALR; and 
      2. VALR shall not be liable for any loss, damage, cost or claim arising from or in connection with the use of the Mukuru platform. 
    6. A failure by Mukuru to enforce any one of the terms and conditions in any instance(s) will not give rise to any claim or right of action by any Qualifying Entrant. If Mukuru does not enforce a provision, this will not mean that Mukuru has given up on or lost any rights.
    7. These Campaign Terms and Conditions are governed by the laws of South Africa.