Your Mukuru Card EFT account details have changed

Simply get your new EFT account details from an official Mukuru channel, then share them with your employer or anyone who sends you EFT payments.

No, you can keep using your current Mukuru Card as usual to swipe, tap and withdraw cash.

We’ve updated the banking partner used for your Mukuru Card EFT account details to Bank Zero-Mukuru. This change will help improve your banking experience, including faster EFT payments and quicker access to your money.

No. For your safety, Mukuru never give you your EFT account details via a telephone call, a SMS from a unknown number or email address that is not mukuru.com

Yes. Your money remains safe. Just remember to use official Mukuru channels and never share your PIN or OTP with anyone.

Yes, you can continue receiving money into your Access Bank EFT account until 30 September 2026. After this date, any money sent to that account will be returned to the sender.

If the old details are still used after the deadline, You will not receive EFT payments and they will be sent back to the sender.

You can find them on WhatsApp +27 860 018 555, or Mukuru App or Dial *130*567#

The payment will not be received on your Card and the money will be return to sender. Make sure you use Bank Zero – Mukuru and your new Account Number.

The payment will not be received on your Card and the money will be return to sender. Make sure you use Bank Zero – Mukuru and your new Account Number. ​

They should choose Bank Zero-Mukuru and enter your new EFT account number exactly as shown.

The correct branch code is 435000, do not use any other branch code

Tell them to send an email to [email protected] or call 0878078327. They must state the bank name or payroll system they are trying to pay from.

They must use bank name: Bank Zero – Mukuru otherwise you won’t receive the money. If they used any other branch code, the transaction won’t go through and the money will be reversed to their account after a few days.

They must use branch code 435000 otherwise you won’t receive the money. If they used any other branch code, the transaction won’t go through and the money will be reversed to their account after a few days.

For normal EFTs, if payment is made before the banks cut-off time (generally in the morning) the payment will reflect in your account the same day. Payments made after cut-off will reflect the following business day. Note payments aren’t processed over Sundays and public holidays, meaning it will reflect on the first business day afterwards. Immediate payments will reflect within a few minutes depending on the bank but may take longer.

First check your account statement to see if the payment is there. Secondly, ensure sufficient time has passed since the person paid you, normal EFTs can take 1-2 business days to process and possibly longer over weekends and public holidays. Thirdly, check that the person paying used the correct EFT details:

• Account Number: your 11-digit number (7xxxxxxxxxx)
• Bank Name: Bank Zero – Mukuru
• Branch Code: 435000

Yes you can still receive EFTs to using your old Access Bank details until 30 September 2026, after this date you must change to Bank Zero – Mukuru otherwise you will not receive your money.

No. For your safety, Mukuru employees can guide you on how to find your EFT account details, but they will never give the EFT account details to you directly.

If you need help, you can call or WhatsApp Mukuru on +27 860 018 555, or visit www.mukuru.com.