Send your ID /passport number and last 4 digits of your card number to 34246.
For more assistance call us on 086 001 8555.

• FREE swipes at retailers
• Withdraw cash at retailers and SAVE on ATM costs
• Buy airtime and pay ZERO transaction fees
• Go cashless with your Mukuru Card! Purchase airtime, electricity, and settle your DStv payments directly from your phone

Get your salary paid directly onto your Mukuru card 

Simply give your Mukuru card EFT details to your employer. To access your details:

• WhatsApp +2786 001 8555 and select Mukuru Card 
• Select > EFT account details  

(i) Mukuru Cards use Access Bank to receive EFTs  

 Top up cash at our branches or retail partners

• WhatsApp +2786 001 8555 and select Mukuru Card   
• Select > Deposit Cash  
• Follow prompts and take your unique REF/order number to any one of the accepted retail partners within 72 hours. 

Option 1: EFT transfer of at least R100 using your 11 digit unique Mukuru Money number into Access Bank (previously Grobank).

Option 2: Cash deposit using a wiCode at any Shoprite / Checkers / Usave by dialing *130*566# and requesting a wiCode on your phone.

WhatsApp +2786 001 8555 or Dial *130*566# 

•  Select > Mukuru Card
• Enter > Pin
• Balance will be displayed above the card menu

WhatsApp +2786 001 8555 or Dial *130*566#

• Select > Mukuru Card
• Enter > Pin
• Select > Buy/Pay
• Select > Airtime

Follow prompts to complete

Simply dial *130*566#, call 086 001 8555 or visit our mobi site mobile.mukuru.com.

To set your USSD Secret PIN, dial *130*566#, choose the card option and follow the prompts.

To reset, email a clear photo of yourself holding the  photo page of your ID document  to [email protected]

Dial *130*566#, choose card option and follow the options to stop your card. If you experience a problem using USSD: Call 0860018555 (Call centre office hours only) or call 086 111 5196 (between 09h00 – 23h00).

• Please note that if the call centre is experiencing high call volumes it might delay your card being stopped.
• Your card is like cash. If it is stolen, you will lose the funds in your card.

Send us a copy of your POP and we will trace your payment.

NO, send us a copy of your POP and we will trace your payment.

They need to send a written request to [email protected].

YES, send us a copy of your POP and we will trace your payment.

• WhatsApp +2786 001 8555
• Select > Mukuru Card
• Select > Get statement and follow prompts

They are collected the next time money is deposited.

Call the Contact Centre on 086 001 8555 and request your card to be unblocked.

Your card is loaded with funds until you reach the limit of R25 000. The remaining balance of the transfer is then loaded into your card as our limits allow. This means your funds may be topped up daily as you spend until R25 000 has been loaded onto your card in a month. Thereafter, funds are loaded on the 1^st of the next month when your R25 000 monthly load limit restarts.

Your Mukuru Card only works within South Africa and the online shopping feature can only be used for online stores in South Africa.

You can cash out your Mukuru remittance orders directly onto your Mukuru Card, but you can only receive local EFTs onto your Mukuru Card. Should someone from outside South Africa want to send you money, you can receive it via remittance. For more info on remittance pay-out options in South Africa, please click here.

YES.